[Sponsor] ScreenConnect Self-Hosted Remote Support Software

[JakeFromScreenConnect]

I believe most everything has been answered, and I'd like to put this to rest, but I have to speak up regarding our support.

We offer support via phone, email, and forums.

If we're open and one of our support guys is free, he will pick up the phone. If no one picks up, they are likely already on the phone or away from their desk; you should leave a message. If you do not leave a message, we will not call you back unless we recognize the number.

If we are closed you can email us and we'll likely still respond. If you email us during business hours we respond quite quickly.

You can ask questions on our forum also. I believe I responded fairly quickly to your original query, though I couldn't help much: http://forum.screenconnect.com/yaf_postst674_2-4-Incompatbile-w-Server-03-R2.aspx


Our records indicate you first left a phone message yesterday at 11:13 AM. Reid, one of our support guys, was out to lunch. Without any prodding (or warning) from anyone aware of the ado, he called you back right after 12:00 PM: within an hour. I believe he conceded the issue was with our product, and you can expect a fix soon. Do you still have a 2.4 installation? I'd like to see your issue resolved. We should have a new prerelease out later today or tomorrow.

 

[ZenTree]

Just wanted to say that I've found their support to be very very good in the few matters that we have had to deal with them and would strongly recommend them.

Thank you Bryce for responding in the clear and controlled way that you did, I doubt many of us would have been able to put it that politely.

And for the record, my latest version does work on 2003 but we upgraded our remote structure during the quiet period between christmas and new year so when most businesses were down so we could have time to trouble shoot anything that might come up from a pre-release client.

 

[papahobo]

Did prices just increase?

 

[bigdessert]

Yes, prices were scheduled to go up at the beginning of the year. They were a bit late on it but it was a scheduled price increase.

 

[papahobo]

Did the trial and decided to purchase. I've been using ScreenConnect for a few weeks now and very satisfied with the performance.

 

[JakeFromScreenConnect]

We released 2.4 yesterday.

Headline enhancements:
- Multiple technicians can be on a single session at once
- Ability to remotely reinstall and uninstall unattended clients
- Significant performance improvements

We're already nearing a pre-release of 2.5 that should include:
- Centralized recording of all screen activity to server
- Centralized toolbox on server for easy running of utilities on remote machines

 

[cyabro]

Thanks Jake! Installed the new version yesterday and it definitely made a big difference in the speed.

 

[4ycr]

do you need to manually update the clients?

 

[Xander]

4ycr, in the client list, you can check them all and mark them, under Reinstall, for "Upgrade only"

 

[JustInTech]

Just testing out the latest pre-release of screenconnect and so far I'd have to say it's pretty cool.

* Server based toolbox
* Automatic recording to server
* Different screen quality options (Introduced 256 Col mode I think)
* plus a few other things

http://forum.screenconnect.com/yaf_postst885_2-5-if-you-dare---.aspx

Cheers

 

[jbutler9]

Regarding the unattended client:


On the SC Online Help System it says:

2.1.1 Unattended Session Connections
The unattended clients need to know where to call back once created. The Build Installer button, by default, utilizes the URL in the browser when the client is created to determine that path. Therefore, it is important to make sure that your browser URL is something that will be available to your organization longterm. Dynamic IP addresses or computer names are not ideal but dedicated DNS URLs would be more reliable.

I have a Cable connection with Comcast that has a dynamic external IP address. My clients are all around town.

Am I missing something here? How do you other tech companies handle the ability for the call back to come back to your SC PC?

 

[bigdessert]

Regarding the unattended client:


On the SC Online Help System it says:



I have a Cable connection with Comcast that has a dynamic external IP address. My clients are all around town.

Am I missing something here? How do you other tech companies handle the ability for the call back to come back to your SC PC?

Use this howto to setup a url to point to your dynamic IP. This way whenever your ip address changes, your clients will connect to the new ip address via the url.

http://help.screenconnect.com/HOWTO-0002.ashx

 

[4ycr]

no-ip or dyndns

.............

 

[Xander]

Or, if your router supports it, set it up with DlinkDDNS.com.

 

[jbutler9]

And here I was thinking it was going to be hard. I get skeptical when things seem too easy.

 

[JakeFromScreenConnect]

Give our support line a call. They can set it up for you.

 

[gpg]

When will a Linux/Ubuntu server edition be available?

gpg

 

[Xander]

When will a Linux/Ubuntu server edition be available?

Have you tried looking at the ScreenConnect forums where the most recent thread in General Information is:
ScreenConnect Server on Linux is coming...

 

[MyPCSolutions]

I work 33% from Home, 33% from office and 33% on the road. I use three different machines. I have a single license trial version of SC right now (I sent an email to support a few minuted ago in regards to FreeDNS setup).

How hard is it to setup each machine as a SC Server (with DHCP all around) and use them to connect to clients (throughout town) regardless of where I am at?

 

[Xander]

You don't need to set them each up; in fact, I don't know if the license would let you. You just need one that's on 24/7. I was running it on my low-power desktop with dLinkDDNS on my router.
In the next version, you'll be able to keep all your toolbox tools on that one machine functioning as a server and use them from any machine on which you've logged in.