Please, Please make it so the unattended can be renamed?
Very rough to manage 10 pc's that say Dell-Home.
I have been adding notes to them, but its not as legible as the bold font.
[Sponsor] ScreenConnect Self-Hosted Remote Support Software
- Thread starter JeffFromScreenConnect
- Start date
Please, Please make it so the unattended can be renamed?
Very rough to manage 10 pc's that say Dell-Home.
I have been adding notes to them, but its not as legible as the bold font.
- Reaction score
- 3
- Location
- Raleigh, NC
They can be renamed. Click "reinstall" rather than "uninstall".
houstonpcrepair
New Member
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- Houston, Tx
Whats the advantage of using this software over Free teamviewer and Logmein Free and pro.
Xander
Banned
- Reaction score
- 66
- Location
- Niagara region, Ontario
Have you looked at the difference in features?
(For one thing, we professional techs can not use TV Free. It's a violation of their licensing. And LMI Free still requires that it be installed on a system. SC is purchased outright and I can have a customer click with as few as one click on my site if I choose to set it up that way.)
(For one thing, we professional techs can not use TV Free. It's a violation of their licensing. And LMI Free still requires that it be installed on a system. SC is purchased outright and I can have a customer click with as few as one click on my site if I choose to set it up that way.)
houstonpcrepair
New Member
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- Houston, Tx
ive been searching for software so I can get rid of my logmein pro and rescue. Im am looking for someone that actually uses the software to give an honest review.
- Reaction score
- 130
- Location
- West Michigan
I switched to it several months ago, logmein rescue may have more features, but I have yet to think of one that I miss.
Overall SC is more simple, and easier for my users to get connected.
Overall SC is more simple, and easier for my users to get connected.
- Reaction score
- 3
- Location
- Raleigh, NC
You'll be fine with DSL.
ScreenConnect uses 99% of it's bandwidth for screen data, and that data only flows from your customer to you, so it's your downstream that's in play. Screen data is only transmitted when the screen changes, so you can have 5 sessions open and be using no bandwidth. Or you can be on one session watching a video in true color and use all available bandwidth. In general I wouldn't worry about bandwidth.
ScreenConnect uses 99% of it's bandwidth for screen data, and that data only flows from your customer to you, so it's your downstream that's in play. Screen data is only transmitted when the screen changes, so you can have 5 sessions open and be using no bandwidth. Or you can be on one session watching a video in true color and use all available bandwidth. In general I wouldn't worry about bandwidth.
rsarceno
Well-Known Member
- Reaction score
- 55
- Location
- Elk Grove, CA
Seeing the vendor active on this forum is a good thing. This is usually a plus for me when making decision.
- Reaction score
- 3
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- Raleigh, NC
We changed our cache directives to instruct the browser not to cache anything. Should help some of you serial upgraders
2.4 NOT COMPATIBLE WITH SERVER 03 R2
I understand the update is not finalized and its a "caution at your own risk", however it was a must due to needing it to uninstall from our clients.
This version is not compatible with 2003 Server. I have spent so many wasted hours all to find its the software and nothing to do with our hardware or configurations.
We had tons of clients on our unattended that needed to be managed and uninstalled and could not w/out upgrading.
Now we upgrade and we lose all of our connectivity to the server and cannot assist our customers. Now it appears we have lost all of our Unattended clients and custom configurations and appearance while trying to repair the issue. New Install/Revert ect.
Massively disappointed in the company for such poor design and lack of testing.
All it would have took was a simple install on a Server 03 machine and issue would have been known. Nothing magic has to happen, just install 2.4 fresh or upgraded.
I have tested this on 3 different servers, old and new OS Install, domain or no domain.
Very lucky I am not within my 30-day window to get our money back.
The saying in life is so TRUE! "You get what you pay for"
And wtf is the support? I'll bet anyone $10 any day of the week if you call during business hours you get nothing but a recording.
I highly suggest you backup everything before attempting this update... Thank god for backups...
Shame on you SC! Shame on you!
I understand the update is not finalized and its a "caution at your own risk", however it was a must due to needing it to uninstall from our clients.
This version is not compatible with 2003 Server. I have spent so many wasted hours all to find its the software and nothing to do with our hardware or configurations.
We had tons of clients on our unattended that needed to be managed and uninstalled and could not w/out upgrading.
Now we upgrade and we lose all of our connectivity to the server and cannot assist our customers. Now it appears we have lost all of our Unattended clients and custom configurations and appearance while trying to repair the issue. New Install/Revert ect.
Massively disappointed in the company for such poor design and lack of testing.
All it would have took was a simple install on a Server 03 machine and issue would have been known. Nothing magic has to happen, just install 2.4 fresh or upgraded.
I have tested this on 3 different servers, old and new OS Install, domain or no domain.
Very lucky I am not within my 30-day window to get our money back.
The saying in life is so TRUE! "You get what you pay for"
And wtf is the support? I'll bet anyone $10 any day of the week if you call during business hours you get nothing but a recording.
I highly suggest you backup everything before attempting this update... Thank god for backups...
Shame on you SC! Shame on you!
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Xander
Banned
- Reaction score
- 66
- Location
- Niagara region, Ontario
Hold on. You've bitching that SC forced you to install an update (sorry, BETA update) on software and refused to let you test it before you deployed it to your customers?
Yup. Their fault entirely.
Yup. Their fault entirely.
JustInTech
Active Member
- Reaction score
- 46
- Location
- Napier, New Zealand
I've installed 2.4 and admittedly I've come across a few problems which I have reported to them and they have/are looking into resolving them which I think you'll find that's the whole point of a pre-release.
No offense but I'd prob get a serious bollocking if I rolled out a pre-release to clients regardless of a "must have feature".
Cheers
No offense but I'd prob get a serious bollocking if I rolled out a pre-release to clients regardless of a "must have feature".
Cheers
4ycr
Well-Known Member
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- 131
- Location
- West Lothian, Scotland
you say you have lost all your unattended clients and custom configs. Did you not back up before you upgraded like it says you should? I have restored from a backup and got all my unattended clients back.
If the feature is so important can you not install on a computer until it is stable so you can edit you unattended clients?
If the feature is so important can you not install on a computer until it is stable so you can edit you unattended clients?
- Reaction score
- 3
- Location
- Raleigh, NC
2.4 is a pre-release. An early pre-release at that. More of an "alpha" than a "beta". We really don't recommend using these in production:
http://help.screenconnect.com/INFO-0005.ashx
http://www.screenconnect.com/Download
It is compatible with server 2003. You hit a bug that would have manifest under any server version. It appeared to be an issue because some of your clients are back several versions, which is fine because we support backwards compatiblility, but we usually don't get around to regression testing old clients until nearer to the final release.
Our office was closed yesterday for the holiday. Not only does that affect support, but usually development can turn these types of things around very quickly as long as there aren't any other issues with the pre-release. Our development has been in-and-out a lot during the holidays, so we're not quite caught up enough for a quick fix.
We have a few separate issues in the currently posted pre-release. We're looking to get another pre-release out within a few days.
http://help.screenconnect.com/INFO-0005.ashx
http://www.screenconnect.com/Download
It is compatible with server 2003. You hit a bug that would have manifest under any server version. It appeared to be an issue because some of your clients are back several versions, which is fine because we support backwards compatiblility, but we usually don't get around to regression testing old clients until nearer to the final release.
Our office was closed yesterday for the holiday. Not only does that affect support, but usually development can turn these types of things around very quickly as long as there aren't any other issues with the pre-release. Our development has been in-and-out a lot during the holidays, so we're not quite caught up enough for a quick fix.
We have a few separate issues in the currently posted pre-release. We're looking to get another pre-release out within a few days.
Look I'm sorry if the other technicians here feel like they have the right to jump into conversations they know nothing about or have not seen the issues that people are dealing with. It makes you and your shop look very immature and irresponsible to post comments you know nothing about.
All the people not having any issues with SC i can guarantee are running on a desktop OS.
Do you have a server running 2003 R2? NO? Then Hush!
Sorry if your team or business may not be able to afford a server or OS, but until you can post with valuable information please refrain from doing so.
"Its better to remain silent and be thought a fool, than to speak out an remove all doubt"
My main issue with this company is their support. There doesn't seem to be any. It seems to be ran and managed by a one man show. (Jake)
We have tried multiple times over the past month to get someone on the phone at SC. Not once were we ever successful.
At this point we are contemplating on cutting our loss's and moving to a more stable and committed business as we fear what future release and issues may arise and no support when needed.
Could you imaging how upset you customers would be if they could not reach anyone by phone, EVER!
A forum is not a proper support method for a company that charges $250+ for a single license
All the people not having any issues with SC i can guarantee are running on a desktop OS.
Do you have a server running 2003 R2? NO? Then Hush!
Sorry if your team or business may not be able to afford a server or OS, but until you can post with valuable information please refrain from doing so.
"Its better to remain silent and be thought a fool, than to speak out an remove all doubt"
My main issue with this company is their support. There doesn't seem to be any. It seems to be ran and managed by a one man show. (Jake)
We have tried multiple times over the past month to get someone on the phone at SC. Not once were we ever successful.
At this point we are contemplating on cutting our loss's and moving to a more stable and committed business as we fear what future release and issues may arise and no support when needed.
Could you imaging how upset you customers would be if they could not reach anyone by phone, EVER!
A forum is not a proper support method for a company that charges $250+ for a single license
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I am installing Server 2008 freshy and lets see what happens.
My bet is same thing... Any takers.?
Received Phone call finally from SC. They have confirmed there is a major bug in Server 2003 and have no fix for this at this time.
Nothing can be done to resolve this until they fix their BETArelease.
This is what i am talking about, all Jake had to say was this is a bug an we are working on it, instead of not owning up to the issue.
Poorly ran company imo. We will be making the switch to something else. Waste of time and money here.
My bet is same thing... Any takers.?
Received Phone call finally from SC. They have confirmed there is a major bug in Server 2003 and have no fix for this at this time.
Nothing can be done to resolve this until they fix their BETArelease.
This is what i am talking about, all Jake had to say was this is a bug an we are working on it, instead of not owning up to the issue.
Poorly ran company imo. We will be making the switch to something else. Waste of time and money here.
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- Reaction score
- 1,535
- Location
- Melbourne, Australia
Cleaned up this thread a bit to bring it back on track.
Bitbyte, I understand the massive inconvenience this would have been, but you need to remember that you used a pre-release product.
I also understand that it had a feature you needed, but again, it existed in a pre-release product. You generally have two choices if a needed feature is in a pre-release product. You either roll the dice and take a risk that you could encounter bugs, or you treat it as if it doesnt exist until it reaches a stable version. You rolled the dice in this case and lost.
This remains true if you are running the bleeding edge versions of Google Chrome, Mozilla Firefox or the next Windows operating system.
You can definitely give your fellow techs the heads up that the pre-release will not work on Server 2003, but it seems pointless to say "shame on SC for releasing buggy software" based off one of their beta products. Of course their pre-release is buggy. The whole point of a pre-release is to find bugs before they push it out as live-environment worthy.
As for the support, I cannot speak for how contactable they are since I haven't tried doing so as a customer. They should always be contactable in a reasonable amount of time, fully support their live environment software and fix any bugs in the stable versions quickly. If they aren't supporting their stable versions in a timely manner, then that is also worth mentioning here.
As for the pre-release though, other alpha/beta software from other companies typically fix bugs in the next big patch. They can afford this time because the pre-release isn't meant for the mission critical live environment.
