[Sponsor] ScreenConnect Self-Hosted Remote Support Software

[allstarit]

Ive been using for couple of months now, installed it on my VPS server with server 2012 and really liking it so far. I use google chrome with the oneclick extension which makes connect to unattended pcs nice and quick.

 

[TAPtech]

I signed up for the Microsoft Action pack that includes server licenses. Setup a nice little company server for my business, and transferred ScreenConnect over to the new server.

It was dead-simple. Install SC on the server by downloading from the SC website, and copy a specified folder from the old server to the new one. BAM, done.

Guys, I am head-over-heels in love with ScreenConnect and would recommend it to anyone in this business. I use GFI and while it is nice to have the integrated TeamViewer button, SC is just way faster to use. I'm in my clients servers in seconds with fewer button pushes. Installation is easy. I can use the same platform for one-time sessions.

I just started using the Command-Line feature and it is very helpful as well. I would love to see SC get a good contract to be incorporated with some RMM software out there (if it is good for SC as a company) but am happy as a clam using it as a separate software package.

 

[Xander]

And, once bought, SC costs nothing more. By not using TakeControl on my GFI customers, I'm shaving a decent percent off my total monthly bill.

Look through their forums - you wouldn't be the only one nudging them in the RMM direction.

I had a customer last week call me about SC crashing constantly. Turns out he'd installed something that had corrupted the .NET framework. Uninstalled SC and, if he needs remote, I'll just turn TC back on for him as needed.

 

[PDXMicro]

I have to say, I was reluctant to make the switch from my TeamViewer license over to ScreenConnect. I had an issue with setup on my Windows Home Server but was able to get that fixed with a simple phone call into SC Support.

My experience thus far: I absolutely love it! TeamViewer has a problem with version upgrades and nagging upgrade reminders. TeamViewer has been a godsend and I can't recommend it enough! The only downfall that I have seen so far, is that I am unable to connect to my home server or any other unattended installation from my work computer. Teamviewer went through my work computer proxies/firewalls without an issue, but ScreenConnect seems like it can't? Other than that, it has provided me with exactly what I've been looking for.

 

[Xander]

The ONLY thing that TV has over SC (for now?) is that, if I have a client with Kaspersky, SC can't touch it...at all.

I have recently started importing saved KAV settings back into new KAV installs which will include SC's folder as exclusions. For all the other installs out there.... :/

 

[PDXMicro]

The ONLY thing that TV has over SC (for now?) is that, if I have a client with Kaspersky, SC can't touch it...at all.

I have recently started importing saved KAV settings back into new KAV installs which will include SC's folder as exclusions. For all the other installs out there.... :/

I hope that is not the case - and if so - I believe we deserve some feedback from SC regarding it. I specifically asked them about problems people were having with both Norton and Kaspersky users and they said there were none...

 

[Bubbajoe]

The ONLY thing that TV has over SC (for now?) is that, if I have a client with Kaspersky, SC can't touch it...at all.

I have recently started importing saved KAV settings back into new KAV installs which will include SC's folder as exclusions. For all the other installs out there.... :/

Hmmm, even with LogMeIn pro, I could never access Kas settings until I had the client manually disable KAS self-protection. It's a bit of a pain, but it works (disabling KAS self-protection).

I wonder how TV gets around that?

I hope that is not the case - and if so - I believe we deserve some feedback from SC regarding it. I specifically asked them about problems people were having with both Norton and Kaspersky users and they said there were none...

I have had zero issues with SC and Norton...

 

[NYJimbo]

Does anyone know if I can install ScreenConnect on a server that is already running PLESK control panel ? Its a Windows 2003 server running IIS.

I would like to install SC on one of my Windows servers and that machine would be perfect for me but I don't know if SC can co-exist with PLESK/IIS.

 

[YOCS]

I don't think that would be an issue. SC connects on port 8040

 

[NYJimbo]

Does anyone know what it looks like on a windows server when idle, I mean memory used, cpu load when active, anything ?

 

[YOCS]

Does anyone know what it looks like on a windows server when idle, I mean memory used, cpu load when active, anything ?

This an AWS EC2 running Windows Server 2012 Standard with an Intel Xeon E5645 2.40GHz CPU and only 615MB RAM. I use it exclusively for SC and have had no issues. While connected to a SC client the highest the CPU utilization bounced up to was 8% on the Screen Connect Service.

 

[NYJimbo]

This an AWS EC2 running Windows Server 2012 Standard with an Intel Xeon E5645 2.40GHz CPU and only 615MB RAM. I use it exclusively for SC and have had no issues. While connected to a SC client the highest the CPU utilization bounced up to was 8% on the Screen Connect Service.

Ok, thank you very much for this info.

 

[HankArnold]

How does it deal with firewalls and routers?

I support a Hospice and our clinicians use laptops to do "Point of Care". All logons are domain logons. The domain GPO restricts the end user form doing anything other than running the software we install and installing updates from our WSUS servers.We also use Sophos End Point Security on all computers. This provides a firewall, replacing the built-in Windows FW.

I can access our laptops (and desktops) using RDP, but they have to be in one of our two locations and I can't share/view what they are doing to cause their problem since I have to logon to the computer. Also, most of our clinicians use their laptops at home behind their personal router/firewall.

What exactly has to be done on/by the end user so that I can access their computers wherever they are? Is there something we administrators can do one time to get them ready? Keep in mind that they are very limited in what they can do as a user and the skill set here is not very high.

TIA,
Hank Arnold (Microsoft MVP)

 

[HankArnold]

[Posted with Bryce's permission]

A little about the product:
- Product licenses are concurrent and start at $275
======================

The web site says $325. I support a non-profit that needs to save every penny.

TIA,
Hank Arnold (Microsoft MVP)

 

[YOCS]

I support a Hospice and our clinicians use laptops to do "Point of Care". All logons are domain logons. The domain GPO restricts the end user form doing anything other than running the software we install and installing updates from our WSUS servers.We also use Sophos End Point Security on all computers. This provides a firewall, replacing the built-in Windows FW.

I can access our laptops (and desktops) using RDP, but they have to be in one of our two locations and I can't share/view what they are doing to cause their problem since I have to logon to the computer. Also, most of our clinicians use their laptops at home behind their personal router/firewall.

What exactly has to be done on/by the end user so that I can access their computers wherever they are? Is there something we administrators can do one time to get them ready? Keep in mind that they are very limited in what they can do as a user and the skill set here is not very high.

TIA,
Hank Arnold (Microsoft MVP)

I created an .exe file that I direct my customers to i.e. www.mywebsite/help.exe. Once they run the executable they hit next on the setup window. SC will install then the window will disappear. Once that happens they will show in my SC list and will be accessible. You can also create a session in SC where you can have the customer join

Fyi...You can also create an .MSI for Windows, .PKG for MAC, .DEB for Debian Linux , RPM for Red Hat, or .SH for MAC/Linux

 

[Xander]

I don't think that would be an issue. SC connects on port 8040

SC will connect on whatever port you specify in your web.config file. Just make sure you forward the port.

 

[JakeFromScreenConnect]

We've just released 5.0! --
https://www.screenconnect.com/Publications/Newsletters/Newsletter-201411.html

 

[frostbyte5014]

Does the Technibble community get any special pricing?

 

[OneClick]

Acrbo does if your a member...

http://www.acrbo.com/

 

[CyberJourn]

Is there a way to use ADWCleaner with Screen Connect without it disconnecting? I am wanting to switch from Goto Assist to Screen Connect, but Screen Connect doesn't seem to handle ADWCleaner very well. Goto Assist handles it better, but still not perfectly. At least with Goto Assist, I am able to reconnect to an Unattended Support session in the matter of a few seconds. I'm not able to with Screen Connect.