Robert Moore
New Member
- Reaction score
- 1
- Location
- Jackson, MI
Hello Everyone,
Hopefully someone out there can help me with a problem I am having. I have a Surface Pro 4, after restarting it does not recognize my password for my linked account. This is the ONLY account on this device. The startup screen is showing no active network connections.
I've tried to book to safe mode (network and command prompt), tried to boot to a Win 10 installation USB, tried TechUSB utility, I've tried the on-board troubleshooting options, everything I try prompts me for a password to this account ... which I have correct, but it doesn't like it. I tried my previous password, hoping it was out of sync ... no luck.
Any ideas how to get this back to a functioning computer.
Hopefully someone out there can help me with a problem I am having. I have a Surface Pro 4, after restarting it does not recognize my password for my linked account. This is the ONLY account on this device. The startup screen is showing no active network connections.
I've tried to book to safe mode (network and command prompt), tried to boot to a Win 10 installation USB, tried TechUSB utility, I've tried the on-board troubleshooting options, everything I try prompts me for a password to this account ... which I have correct, but it doesn't like it. I tried my previous password, hoping it was out of sync ... no luck.
Any ideas how to get this back to a functioning computer.