[Sponsor] ScreenConnect Self-Hosted Remote Support Software

Explain this to me:

"Each Concurrent Session License allows a single active session at a time. Purchase as many licenses as potential active sessions"

Does this mean that $275 is for a technician to be connected to 1 computer at a time? so if I want to connect to two customers at a time then it's $550?

Then after 1 year if I want to upgrade it's going to cost me $110? (based on paying $550 to start with and getting the 80% credit.

Do not understand the pricing after that...i.e. 2 years from purhcase what is the cost for the new releass and product support?

On your cost calculator page you have ScreenConnect for $825 for "3 concurrent sessions" and then $825 over 3 years and $825 over 5 years...I do not see how that is possible based on the above question for upgrade support packages.
 
BAB,

You can mess with the source to change the disclaimer size. But that's not always the best idea because of upgradability. In 2.2 we have the size specified in CSS so you can override it easily in an upgrade-friendly way.

We have several "launchers" and only use the EXE because your browser doesn't support .NET ClickOnce. IE supports it. Firefox did support it in 3.x, until Microsoft broke the plugin for 4.x. We're still figuring out the best way to handle this. Chrome at least let's you launch the EXE without popping up external windows. Sites like join.me are having the same issue. You can use IETab in the meantime if you need instant launching.

cmonova,

Yes, you'll have to have 2 licenses to controlling two machine simultaneously. However, unlimited Guests can be connected to the server without consuming a license, so you can get away with a single license if you don't need to see both screens connected simultaneously.

Yes, upgrading two licenses costs $110. Our cost calculator doesn't include upgrades, which aren't necessary for you to continue you using the product. Additionally, many of our competitors charge _much_ more than us for upgrades (and they distinguish major vs minor), so I think the cost comparison is fair. I think at the time we just didn't have the data on competitor upgrade pricing, and the calculator was already complicated enough.
 
Yes, you'll have to have 2 licenses to controlling two machine simultaneously. However, unlimited Guests can be connected to the server without consuming a license, so you can get away with a single license if you don't need to see both screens connected simultaneously.
Click to expand...


So you can get away with it IF you only one to work on "one" computer at a time is what you are saying? But, for those that do mutliple remotes daily then kind of hard to just get "one" license" and make it work corrrectly unless you tell people that they have to wait right?

Yes, upgrading two licenses costs $110. Our cost calculator doesn't include upgrades, which aren't necessary for you to continue you using the product. Additionally, many of our competitors charge _much_ more than us for upgrades (and they distinguish major vs minor), so I think the cost comparison is fair. I think at the time we just didn't have the data on competitor upgrade pricing, and the calculator was already complicated enough.[/QUOTE]

So it does not include upgrades? But, if you put out an upgrade that is a different price also?...and on top of the cost on the cost calculator?

If a license is bought then one, two or five years down the road I will "never" have to upgrade my software package that I originally bought no matter how many changes were done to OS's such as Vista, Windows 7, Linux etc? It's just going to continue to work?
 
So you can get away with it IF you only one to work on "one" computer at a time is what you are saying? But, for those that do mutliple remotes daily then kind of hard to just get "one" license" and make it work corrrectly unless you tell people that they have to wait right?
Click to expand...

I have a single license on my personal install, because I can only really move the mouse and type on a single session at once. Occasionally I would like to view two different computers side by side, and then it's a little annoying to have to remember what was on one screen before switching to another. But it's not so annoying that I even upgrade myself to an additional license, and I can even print my licenses like our US treasury prints money!

80% of our transactions are just for a single license. I'm guessing we get little push-back because we're a good value regardless.

If a license is bought then one, two or five years down the road I will "never" have to upgrade my software package that I originally bought no matter how many changes were done to OS's such as Vista, Windows 7, Linux etc? It's just going to continue to work?
Click to expand...

I certainly hope the product you buy today will work for 2 to 5 years. We do everything we can to make sure that it's as future proof as possible. We aren't looking to make money when our stuff breaks. We are looking to make money by continuing to innovate and add features worth paying for. We've _never_ had a customer complain about paying for an upgrade. In fact, one of our most time consuming tasks (until we fixed the error message) was explaining to people that the upgrade payment page wouldn't accept their payment because their current licenses are still valid for new releases!

Please don't feel I'm arguing here. I just feel very strongly about the value of our product. I would love a chance to explain it to each and every business like yours!
 
If I read your post above correctly then you can have 2 or 3 people connected, have one screen active and the others in a holding area in which you can activate when you want?

If so then it sounds very handy. You also mentioned the release of 2.2, when will this be out?
 
4ycr,

Correct about the licensing. And about 10 posts ago, I answered someones question about launching with ClickOnce vs the EXE. You definitely want to take advantage of the ClickOnce or Java Web Start launch, as it's literally "click once", rather than saving and clicking of an EXE file.

2.1 was just released yesterday. We posted a 2.2 pre-release at the same time. We'd like to get 2.2 out quickly, but I guess we always say that. Normally our release cycle is 3 months. I'd expect 2.2 maybe a little sooner than that. But we already have a lot of people running the pre-release. Here is some of what we're hearing:

Checked out the new 2.2 prerelease tonight and all I can say is sweet!
Click to expand...

That... looks.... awsome :D

Like the design and all the new features that I can spot.
Is this 2.2 or another future release?
Click to expand...

wowowowow this looks like a ton of great new features......and I love the new look as well.
Click to expand...

Ok, I downloaded the brand spanking newest Pre-Release tonight and installed it and now it works PERFECT. Also I LOVE the new interface. I have my groups all set up the way I want them, I love the search feature. The jump to this pre-release has made ScreenConnect so much better. Keep up the fantastic work, it's greatly appreciated.
Click to expand...

I´m very impressed by the new design. It´s easy on the eyes and well organized.
Click to expand...

Sleek.
Click to expand...

I am so excited to see all the new updates since I just recently purchased the product and just convinced my workplace to buy it yesterday. They will be thrilled with this news since they were already happy with the current version. Is there an ETA for version 2.2? Or maybe I can possibly beta test and provide feedback???
Click to expand...
 
Have you thought about offering as a monthly service? I'm put off by the initial purchase with future upgrade costs. I would much rather pay a small monthly fee that included upgrades and support. A few years ago I purchased a lifetime license of Remote Support System which is VNC based. I still use it today but development has stopped as far as I can tell making my lifetime license irrelevant. I will give your product a try based on the good feedback you have received here.
 
I must be an idot

I guess I am pretty stupid, I installed the program but it will not accept my login, so I can't use it. I don't even see how I can uninstall and try again.
 
pceinc,

We've considered offering both payment plans and a monthly fee that included upgrades. But I'd really like another service to handle the billing/invoicing for us, as we aren't really setup now to do that ourselves. We have not found anything that has suited us well. We'll probably revisit that soon.

WDHIII,

Usually this happens when "Windows Authentication" is selected in the Setup Wizard, but the groups you specific don't match up. The must match a group exactly. Sometimes it's a typo. Sometimes people will type "Administrators" when they really mean "Domain Admins". Anyway, you can reset your installation and go through the Setup Wizard again by following the steps at this link:

http://help.screenconnect.com/HOWTO-0006.ashx

Maybe you should try "Forms Authentication" and specify a username/password for a test user so you can test the software without having to worry about windows group names, etc.

Also an uninstall/reinstall through Add/Remove Programs will work.
 
Liking the program. But be prepared to wait 15-20 minutes if the client does not have .net 2.0 installed
:(
 
INIX,

If the .NET bootstrapper doesn't detect .NET, it will try to install it. However, if you don't want to wait (and they have Java), they can click "Click to try another option." and it will launch via Java Web Start, instantly.

We have Java and .NET clients for compatibility.
 
I've been using ScreenConnect for a couple months and LOVE it! I've had very few issues, and the couple times I've emailed support, I've had an answer in minutes.

I love the fact that there is no monthly fee and can host it in-house. We were previously using GoToAssist Express and this is MUCH faster (obviously since you host it yourself, your "server" computer's speed and your internet connection speed are a factor). I also have many fewer problems with the process of customers connecting in than with GTA. I highly recommend it! Take advantage of the 30 day trial. We were so impressed that we canceled our GTA account just 2 weeks into the ScreenConnect trial.
 
The site seems to be back up now. I was trying to get on the forums this morning and could not do so.
 
Sorry about the outage.

We have a hosted VPS where we host our sites, forums, and databases. Our host had trouble with their NAS storage this morning. Everything is supposed to be corrected now. Still seems a little slow to me though....
 
We have actually used Screen Connect for quite some time now, and I did actually put up a post on the forum back in December recommending the software.

We did evaluate a lot of other remote support programs, but Screen Connect seemed to tick the most boxes, without costing an arm and a leg. We have used a few different versions, but since we have been using it for so long, we are due for an upgrade, so we havent got to test to the most recent incranation!

We do also use Teamviewer as part of our GFIMax package, but ScreenConnect seems much more realiable, and the fact that we can completely customise it is a winner for us!

Gold Coast, Tweed Computer Repairs
 
The company I work for is looking for a remote support program to replace VNC single click that we are using now.

Does ScreenConnect get flagged by any AV programs when a client tries to connect? Also, can the client fully run w/o admin rights?

Thanks!
 
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