I have a client who wants to start using OneDrive to share just a few folders. OneDrive was already setup on the computer from when it was first put into service last fall but never really utilized. The issue is, there is an error message. I've Googled and contacted OneDrive support but so far no luck.
FYI: I've not used OneDrive much at all so hopefully I'm just missing something that will be obvious to the power user.
The error is: "the documents folder contains other important folders and isn't supported for file backup". There are no PST/OST files contained. I actually even "moved" all of the folders (Pictures had maybe 10 images and Documents had one item saved into it) onto the local computer and emptied the recycle bin in case there was a file that was triggering the message. If I uncheck the Pictures folder in Manage Backup, It shows space left 5.0 GB (it's a free account). As soon as I click Try Again, it automatically checks the box by Pictures, shows space left as -34.7 gives the error again.
Since there is nothing in OneDrive that needs to be saved, I wondered if there was a reset function to completely reset OneDrive like it is a brand new account.
I went into Manage Folders and the only space used corresponds with the "Getting started" pdf after I moved the other files out. Still no luck. The screen shot below is after I Moved the Pictures and Documents folders to the desktop but the error is the same.
*Edit, I signed up for the $1.99 per month 100GB service since that's likely what they will need. The only change was in the amount of storage available.
FYI: I've not used OneDrive much at all so hopefully I'm just missing something that will be obvious to the power user.
The error is: "the documents folder contains other important folders and isn't supported for file backup". There are no PST/OST files contained. I actually even "moved" all of the folders (Pictures had maybe 10 images and Documents had one item saved into it) onto the local computer and emptied the recycle bin in case there was a file that was triggering the message. If I uncheck the Pictures folder in Manage Backup, It shows space left 5.0 GB (it's a free account). As soon as I click Try Again, it automatically checks the box by Pictures, shows space left as -34.7 gives the error again.
Since there is nothing in OneDrive that needs to be saved, I wondered if there was a reset function to completely reset OneDrive like it is a brand new account.
I went into Manage Folders and the only space used corresponds with the "Getting started" pdf after I moved the other files out. Still no luck. The screen shot below is after I Moved the Pictures and Documents folders to the desktop but the error is the same.
*Edit, I signed up for the $1.99 per month 100GB service since that's likely what they will need. The only change was in the amount of storage available.
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