sorcerer
Active Member
- Reaction score
- 76
- Location
- Preston, Lancs, UK
Ok, I admit, I've had my head buried in the sand about Windows 8 for too long. Got it, played with it for a day, hated it and never looked at it again - until now.
It's got to be something and nothing but, due to my reticence in learning about Win 8 it's got me stumped. I'm now feeling stupid and realise that I've got to knuckle down and learn, but that will take a long time and I need help for a family member (not a paying customer) now, so I'm throwing myself at your mercy.
It's a Sony Viao (can't remember the exact model number and he's at work so I can't ask until tomorrow) and when powered up it comes to the lock screen then password screen ok. After entering the Microsoft account password it opens to what I'm assuming is a wallpaper of some sort (see attached picture) with the word 'Start' in top left and the user's account name and picture in top right - and that is as far as it appears to go.
There are no tiles (Metro interface) displayed at all. Using the mouse to put the cursor in the bottom left corner of the screen pops out a 'Start' menu-type-thing but clicking on it does nothing because you're already at the 'Start' screen. Pressing the Windows key doesn't appear to do anything. I can get the Charms bar to display but searching for things like Desktop or Control Panel or whatever doesn't get any results.
I know it must be something and nothing and that I'm floundering because of my own stupidity, but can anyone throw me a bone here please?
EDIT: I forgot to say that this laptop is just one week old and hasn't really been set up the way he likes it yet, and he hasn't had the chance to install any of his programs either. I know that any technician worth his salt will abhor this, and I can't really believe that I'm even thinking the thought, but unless it's something really easy to fix, maybe a factory recovery may be in order as the quickest and easiest solution? How do you do that in Win 8?
Cheers.
It's got to be something and nothing but, due to my reticence in learning about Win 8 it's got me stumped. I'm now feeling stupid and realise that I've got to knuckle down and learn, but that will take a long time and I need help for a family member (not a paying customer) now, so I'm throwing myself at your mercy.
It's a Sony Viao (can't remember the exact model number and he's at work so I can't ask until tomorrow) and when powered up it comes to the lock screen then password screen ok. After entering the Microsoft account password it opens to what I'm assuming is a wallpaper of some sort (see attached picture) with the word 'Start' in top left and the user's account name and picture in top right - and that is as far as it appears to go.
There are no tiles (Metro interface) displayed at all. Using the mouse to put the cursor in the bottom left corner of the screen pops out a 'Start' menu-type-thing but clicking on it does nothing because you're already at the 'Start' screen. Pressing the Windows key doesn't appear to do anything. I can get the Charms bar to display but searching for things like Desktop or Control Panel or whatever doesn't get any results.
I know it must be something and nothing and that I'm floundering because of my own stupidity, but can anyone throw me a bone here please?
EDIT: I forgot to say that this laptop is just one week old and hasn't really been set up the way he likes it yet, and he hasn't had the chance to install any of his programs either. I know that any technician worth his salt will abhor this, and I can't really believe that I'm even thinking the thought, but unless it's something really easy to fix, maybe a factory recovery may be in order as the quickest and easiest solution? How do you do that in Win 8?
Cheers.
Attachments
Last edited:
