NETWizz
Well-Known Member
- Reaction score
- 2,011
Here would be how I write this one up... solely from a service advisor perspective:
Here would be the dispositions if it were me (customer signature):
Customer approved replacement of unsupported, end-of-life Mac laptop and authorized purchase of new hardware with data transfer/migration services.
Old hardware returned to customer. Data wipe service was offered but declined, customer assumes all responsibility for data security and proper disposal of the retired device.
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OR
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Service declined. Due to the device’s unsupported, end-of-life status and lack of ongoing security/vulnerability updates, the shop is unable to perform repairs to return the system to service. Replacement hardware and data transfer/migration services were offered, but the customer declined.
Unit returned unrepaired. No charge.
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OR
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If you are really going to repair it anyway (I wouldn't):
Customer declined recommendation to replace unsupported, end-of-life Intel Mac laptop and requested repair/redeployment as-is. Customer acknowledges lack of security updates and potential vulnerabilities.
Repair performed at customer’s direction. Customer acknowledges, shop assumes no responsibility for limitations, security risks, or future incompatibility related to unsupported status.
Here would be the dispositions if it were me (customer signature):
Customer approved replacement of unsupported, end-of-life Mac laptop and authorized purchase of new hardware with data transfer/migration services.
Old hardware returned to customer. Data wipe service was offered but declined, customer assumes all responsibility for data security and proper disposal of the retired device.
**********
OR
**********
Service declined. Due to the device’s unsupported, end-of-life status and lack of ongoing security/vulnerability updates, the shop is unable to perform repairs to return the system to service. Replacement hardware and data transfer/migration services were offered, but the customer declined.
Unit returned unrepaired. No charge.
**********
OR
**********
If you are really going to repair it anyway (I wouldn't):
Customer declined recommendation to replace unsupported, end-of-life Intel Mac laptop and requested repair/redeployment as-is. Customer acknowledges lack of security updates and potential vulnerabilities.
Repair performed at customer’s direction. Customer acknowledges, shop assumes no responsibility for limitations, security risks, or future incompatibility related to unsupported status.
