[SOLVED] HP dv6-6b06sa recovery failing

dombooth

dombooth

Active Member
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Location
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Hi all,

Got a HP dv6-6b06sa in needed OS reinstalling, license worn away so ordered the recovery media.

Tried numerous times with;
Battery out,
Battery in,
Swapped ram,
Swapped hdd,
cleared bios/cmos,
etc.

I'm at a loose end with an error message:

"The recovery attempt has failed."

All help much appreciated. :)

Dom

Logs below:

--------------------------------------------------
[13:11:57.59] Entering Checking OS Edition...
----------------------------------------
[13:11:57.60] Check RStone.ini file to determine the requried edition.
[13:11:57.63] Exiting Checking OS Edition...
--------------------------------------------------

--------------------------------------------------
[13:11:57.65] Check if Upgrading Win 7 is required.
----------------------------------------
[13:11:57.66] Current Edition is [HomeBasic]...
[13:11:57.66] Required [Starter]. Don't need to upgrade...
[13:11:57.68] Required [Starter] ...
[13:12:02.69] Required [Starter] Edition. But, OS is not [Starter]...
[13:12:02.69] Upgrading OS edition might have some problem...

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.17514

Current edition is:

Current Edition : HomeBasic
The operation completed successfully.



Component: TDC Preinstall Diagnostic Tools for Windows 7 - TDC
--------------------------------------------------------------
Error found: No OS Flag set on unit, please use EEPROM to set ~OS SKU~ value = 2
[13:12:58.04] ------------------------------------------------------------------------------------------
...
***CTO Error condition has been dtected in [Factory Update] phase !! ***
[13:12:58.04] Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis ...
...
[13:12:58.04] ------------------------------------------------------------------------------------------



[13:11:03.02] Start BBOffline.cmd...
UPDrv=[C:]
[13:11:03.05] Set UIA Error Code to 951
[13:11:03.72] WinPE is 32bit.
[13:11:03.72] Starts [FixUps].
[13:11:03.78] ---------------------------------------------------------------------
[13:11:03.78] FixUps.cmd...
[13:11:03.78] create overall progress info...
[13:11:05.53] FixUps.cmd completed...
[13:11:05.53] ---------------------------------------------------------------------
[13:11:05.53] Starts [Tweaks for SSRD].
[13:11:05.54] ---------------------------------------------------------------------
[13:11:05.54] SSRD Tweaks to change user default locale...
[13:11:05.54] Copy C:\System.sav\Util\TDC\MCPP\FBIRES\FBIUSRES.DLL.
[13:11:05.67] Run "Dism.exe /image:C:\ /Set-SKUIntlDefaults:en-US -image:C:".
[13:11:13.86] ---------------------------------------------------------------------
[13:11:13.86] Launch PININST.exe for Offline ...
[13:11:26.56] Starts [Sleep 10 sec].
[13:11:36.62] Starts [Create RStoneFUpdate.INI].
[13:11:48.15] Starts [create 1GB Pagefile for offline].

Volume in drive C has no label.
Volume Serial Number is 8271-5406

Directory of C:\system.sav\bbv

01/17/2012 01:11 PM 1,073,741,824 pagefile.sys
1 File(s) 1,073,741,824 bytes
0 Dir(s) 45,456,949,248 bytes free
[13:11:48.24] Brand detection.


[13:11:48.51] ---------------------------------------------------------------------
[13:12:35.96] Start SysID Check...
[13:12:36.30] Start Option Code Checks...
SKU_DEF_COUNTRY=[242]
SKU_DEF_SYS_LOC=[en-GB]
------------------------------
Reset country in administrator...
------------------------------
------------------------------
Reset country in Default user...
------------------------------
------------------------------
Reset System localed
------------------------------

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.17514

Reporting offline international settings.

Default system UI language : en-US
System locale : en-GB
Default time zone : Pacific Standard Time
User locale for default user : en-US
Location : United Kingdom (GEOID = 242)
Active keyboard(s) : 0409:00000409
Keyboard layered driver : PC/AT Enhanced Keyboard (101/102-Key)

Installed language(s): en-US
Type : Fully localized language.

The operation completed successfully.
------------------------------
Updated System Locale info..
------------------------------
[13:12:52.42] Start PIN Tweaks...
[13:12:52.45] ---------------------------------------------------------------------
[13:12:52.45] PIN Tweaks to hide All for BurnBoot BBV and BBV2 on restored image...
[13:12:52.47] ----------------------------------------
[13:12:52.47] Tweaks for OOBE's Unattend.xml
[13:12:52.47] to pick up the proper file...
[13:12:52.47] ----------------------------------------
[13:12:52.47] rename unattend.org to unattend.or_
[13:12:52.50] ----------------------------------------
[13:12:52.50] without Light Sensor..
[13:12:52.51] ----------------------------------------
[13:12:52.53] This is Restored image by SSRD [SSRD.flg]...
[13:12:52.53] ---------------------------------------------------------------------
[13:12:52.56] Start MIR Tweaks...
[13:12:52.59] ---------------------------------------------------------------------
[13:12:52.59] [MIR Tweaks] ...
[13:12:52.61] ---------------------------------------------------------------------
[13:12:52.64] Start Factory Update(s)...
[13:12:55.17] Start QFE Offline installation...
[13:12:57.85] PININST_OFF: PASSED...

[13:12:57.90] Type C:\System.sav\Logs\BBFindEr.log...

[13:12:57.91] Type C:\System.sav\Logs\BBFindE0.log...

---------- C:\SYSTEM.SAV\LOGS\PININST_OFF.LOG
Result=PASSED

[13:12:57.94] Type C:\System.sav\Logs\BBFindEr.log...

[13:12:57.94] Type C:\System.sav\Logs\BBFindE0.log...

---------- C:\SYSTEM.SAV\LOGS\BBFIND4QFE.LOG
[13:12:57.96] Check FUList.log if there is duplicate Desc...
No duplication.
[13:12:58.02] No Duplicated Desc is found... PASSED.
[13:12:58.02] There was no Factory Update...
 
Just so I'm clear on what's happening:

From a dvd you can install the OS, but installing from the recovery partition isn't working, and you can't read the license key because it's worn so you can't activate if installed using the DVD?

Or am I missing something?
 
DataMedics said:
Just so I'm clear on what's happening:

From a dvd you can install the OS, but installing from the recovery partition isn't working, and you can't read the license key because it's worn so you can't activate if installed using the DVD?

Or am I missing something?
Click to expand...

It's recovery dvd, not partition, other than that you are correct. :)

Dom
 
Not sure how familiar your are with HP products but they use a DMI system which writes certain information to the motherboard. The wrong DMI or corrupted DMI will cause the restore to fail.

Do you know the history of the machine? Has the motherboard been changed recently? Many times that is an issue.

The following tells me there may be something wrong with the DMI.

Error found: No OS Flag set on unit, please use EEPROM to set ~OS SKU~ value = 2
Click to expand...

Usually if the DMI does not match the recovery disk set you get a Wrong Model message. But I have seen corrupted BIOS cause problems as well. Have you booted into BIOS to see what version you have? All machines should be upgraded to V6 when worked on, for the most part.

You can load a basic W7 install and run the latest update from HP. But that may not be enough. I'll have to dig it up but I do have the HP ASP update utility. This let you build a bootable thumbdrive with the utility to update the BIOS. At some point you enter in the information from the HP label. The HP part number, BID, etc, etc. But I might be getting that confused with the desktops. Either way there still is a method to update the motherboard.

If you already have BIOS V6 you can reboot and enter BIOS with something like shift+F10, or control+F10. This mode may allow you to edit the DMI. If you need more info let me know.
 
Can you get me the serial number and hp part number off of the label on the bottom? I'll get back to you later today/tomorrow with what I can find.
 
Try Microsoft on 0844 8002400 then option 2. They seem to have changed the options after that, it was 7. Anyway I have had a couple they had worn coa's and they got me to email a picture of the worn coa and issued me with a new one.
 
Martyn said:
Try Microsoft on 0844 8002400 then option 2. They seem to have changed the options after that, it was 7. Anyway I have had a couple they had worn coa's and they got me to email a picture of the worn coa and issued me with a new one.
Click to expand...

After pressing 2 it only has 3 options. :eek: I pressed 3.

The bloke there didn't know, so told me to call product activation on 0800 0188354.

They gave me the same number as you: 0844 8002400.

He now told me they don't do that any more and transferred me to a technician.

Tech told me to call HP tech support - 0845 1610030

Call this number - 0844 3690369

Switchboard refuse to put me through to anyone.

HP don't track license keys as it's not their software, call 0844 8002400

Back at MS now....
 
They want £65. Transfering to customer services.

They say to contact HP and get them to conference the call with MS.

Currently on a conference call with HP and MS having an argument.

Dom
 
Let me look that up for you. Hold the on. But like I said, Porthos' way is faster and safer.

Edit: found it. Officially only for HP techs so no official download link but instead a link from the misty alleys of the interwebs ;)
 
Last edited:
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