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Secure Password Reset Techniques For Managed Services
Managed service customers always seem to need password resets. While the technical aspect of resetting a password is easy, the security and procedural side is not as straight forward. However, with a few
VIEW POSTComparing and Testing Hardware Diagnostic Tools
Having the right tools helps you give clients quick and reliable resolutions to their problems. When you’re dealing with a hardware problem, you can’t trust the operating system. Hardware diagnostics
VIEW POSTFlexible Tools For More Productive Onsite Visits
Deciding what’s needed for an onsite visit can be both time consuming, and nerve wracking. Bringing too much is cumbersome, but leaving a critical item behind is embarrassing and could be costly. A potential
VIEW POSTAvoiding Doing It All Yourself By Finding Partners
When you’re starting out in the computer repair business, you to take whatever business comes your way. You have to make ends meet. As your business matures, you’ll realize that model isn’t sustainable.
VIEW POSTList of Open Source Alternatives to Common Technician Software
The IT industry is full of improperly licensed software. However, it doesn’t need to be that way. Lots of programs with EULAs that require licenses for commercial use can be replaced with software that
VIEW POSTGain New Clients with Technibble’s Done-for-You Newsletter Content
A few months ago, I sent out a survey to some of the Technibble readers regarding newsletters and the results were very interesting. In the survey, I asked questions like “Do you believe that you
VIEW POSTAdvertising Your Political Opinions: Risks and Rewards
If you’re a computer business owner, local and national politics impact your bottom line. Even if you don’t have a strong a view on political and legal issues, you might have an opinion on the social
VIEW POSTEmbracing Text-Based Client Communication
While we want to make lure our client communication methods are top-notch, we all have our limits. Many business owners I know despise text or SMS messages from clients. I was one of them. I recently changed
VIEW POSTRetain (Or Lose) Clients With Your Customer Service Skills
Gaining clients is hard enough, so you need to keep them more than satisfied with great customer service. The way you or your staff respond to clients could be killing your business. It can also positively
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