Vista licence problem

[MobileTechie]

I've removed a virus from a laptop but the virus seems to have damaged the licencing system.

After I'd removed it, I couldn't get access to Control Panel and other functions. I know this can be caused by the licence service so I restarted this which usually solves it. It did but then on reboot Vista wanted a licence key entered. It won't accept the key on the back of the laptop which is the same key which was in use in Windows according to Keyfinder.

I went through the automated telephone service and entered the numbers etcfor the licencing wicard and these were accepted but the key I got back doesn't work.

Is there any way around this other than a reinstall?

 

[JD1248]

Had the same issue. You have to get to tier 2 support, they replaced a file called tokens.dat. After that key on coa worked. Call # to telephone activate, when that fails, you will have option to talk to live support.

 

[MobileTechie]

I rang and they did try that exact thing but it didn't work for some reason so they suggested a reinstall!

 

[JD1248]

Sorry it didn't work for you. Be interested to know if the reinstall works.

 

[MobileTechie]

Yes it worked just fine but I would rather have avoided it.

 

[ProTech Support]

I've removed a virus from a laptop but the virus seems to have damaged the licencing system.

After I'd removed it, I couldn't get access to Control Panel and other functions. I know this can be caused by the licence service so I restarted this which usually solves it. It did but then on reboot Vista wanted a licence key entered. It won't accept the key on the back of the laptop which is the same key which was in use in Windows according to Keyfinder.

I went through the automated telephone service and entered the numbers etcfor the licencing wicard and these were accepted but the key I got back doesn't work.

Is there any way around this other than a reinstall?

Just for the future. If you ever have a problem with the key and it is 100% legitimate - save time and call MS. Most people (for some reason) try to work around and avoid calling them, but really if the key is legitimate they usually just issue you a phone support code and activate it. I used to have a problem with keys and repair installations all the time, specifically HP OEM keys. 5 seconds on the phone with MS and they cleared it up.