Trackpad and keyboard freezing on Windows 10

[Peperonix]

Hi there,

I have this strange case of a Dell Latitude E6530 on Windows 10 Professional, with some freezes : left clicks on trackpad or USB mouse are no longer answering.
Self diagnosis (F5) revealed that all components (CPU / Memory / SSD) are OK.
Hard Disk Sentinel revealed that the smart values of the SSD are OK.

Everything is working fine if the laptop is running on a Linux bootable key (Q4OS Gemini) ; I can at least confirm that the trackpad works perfectly, including clicks.

Furthermore, if I insert the laptop's SSD in a very similar Dell Latitude E6520, all works perfectly ; so there is apparently no corruption from the OS, nor drivers.

Maybe the keyboard ?

 

[Markverhyden]

Maybe the keyboard ?

Very possible. On many models the entire top assembly is one unified piece so the kb and touch pad are all together. Big thing is try booting into safe mode. If it persists then that's probably the culprit.

 

[Rigo]

Hi there,

I have this strange case of a Dell Latitude E6530 on Windows 10 Professional, with some freezes : left clicks on trackpad or USB mouse are no longer answering.
Self diagnosis (F5) revealed that all components (CPU / Memory / SSD) are OK.
Hard Disk Sentinel revealed that the smart values of the SSD are OK.

Everything is working fine if the laptop is running on a Linux bootable key (Q4OS Gemini) ; I can at least confirm that the trackpad works perfectly, including clicks.

Furthermore, if I insert the laptop's SSD in a very similar Dell Latitude E6520, all works perfectly ; so there is apparently no corruption from the OS, nor drivers.

Maybe the keyboard ?

Latest BIOS applied?
Refresh the kboard/touchpad drivers?

 

[Larry Sabo]

My bet would be BIOS. The touchpad works normally with Linux, so it's physically okay. The touchpad cable and KB cable are separate units, so I don't see why the KB would be implication. If you haven't done so, I would update the BIOS.