Mr.Mike
Active Member
- Reaction score
- 14
- Location
- San Diego Area
Hi all, Basic Facts: Dell Dimension 2400, XP Home, Pentium 2.4Mhz, 1GB Ram My Client clicked "accept" on Latest version of Antivirus 2010 and then decided against using it, but too late. Virus caused screen to loose all icons and mouse became unresponsive. Booting with UBCD allowed me to inspect the registry for bad keys but there were none matching multiple lists for infected keys or files. I ran SuperAntiSpyware and CCleaner in the UBCD environment. SAS found and removed: Tracking cookies (410), rootkit.unclassified /USBHHub (8), A Malware Trace (1), and (1) Trojan.Agent/Gen - FakeAV. After removal and restart, I got a BSOD that read: Stop: 0x0000007B (0xF78BC528, 0xC000034,0x00000000, 0x00000000. I could find no reference to this one in Microsoft Help & Support. "Last Good Configuration" still got the same BSOD. I then tried to boot in safemode. Safemode was black with no icons and unresponsive mouse (although the familiar "safe mode" letters were in each corner of the screen). Then I tried UBCD XP recovery console and tried CHKDSK /P and FIXBOOT. Restart still had BSOD. Next I took an original XP Home CD and attempted a Repair of Windows. When Setup was installing device drivers, an error window announced: "The file ialmnt5.sys on Intel Extreme Graphics Window 2000/XP installation Disk is needed" (with a dropdown window to select the correct path). At which point the mouse became unresponsive so I could not select the paths suggested in a dropdown box. I tried inserting a path to a known location for the correct dell driver, but alas, no keyboard shortcut is available for "click OK".This froze the repair process completely. After another reboot to the UBCD environment, I opened Device Manager which showed the typical Yellow Question Marks for video device drivers, audio, etc. At this point, I decided to slave the HD and run Malwarebytes, Spybot, and got nowhere. Would anyone care to suggest a next step? I try not to use the forum to ask for help, but this time it has me stumped. Thank you in advance for responding.