Office365 Integration not working - SBS2011 Essentials

[freedomit]

I have a client with a Windows SBS 2011 Essentials and the previous O365 integration has stopped working and would not reconnect. I uninstalled the integration, deleted the reg key HKLM\software\Microsoft\windows server\O365Integration and restarted the server. When going through the integration wizard is just finishes with "There was a problem configuring Office365 Integration - Make sure that the computer is connected to the internet and try again". The Server is fully patched with Rollup 4.

Looking through the logs files I can see the below error...

[9528] 170228.111354.1831: ProviderFramework: Information: [0] : PfErrorHandler: IGNORING WCF internal exception: (CommunicationException) The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was '10675199.02:48:05.4775807'. ==> (IOException) The read operation failed, see inner exception. ==> (CommunicationException) The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was '10675199.02:48:05.4775807'. ==> (SocketException) An existing connection was forcibly closed by the remote host
[8520] 170228.111354.1891: O365ManagementProvider(IO365Callback): Channel_Closed called
[8520] 170228.111354.1911: O365ManagementProvider(IO365Callback): Provider disconnected
[15024] 170228.111355.5781: BecWebServiceAdapter: BEC web service is updated, need to update proxy code.
[15024] 170228.111357.4091: BecWebServiceAdapter: Call Bec web service <GetCompanyInfo>b__2c() failed: System.ServiceModel.Dispatcher.NetDispatcherFaultException: The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter http://provisioning.microsoftonline.com/:ListSubscriptionsResult. The InnerException message was 'Invalid enum value 'LockedOut' cannot be deserialized into type 'Microsoft.Online.Administration.SubscriptionStatus'. Ensure that the necessary enum values are present and are marked with EnumMemberAttribute attribute if the type has DataContractAttribute attribute.'. Please see InnerException for more details. ---> System.Runtime.Serialization.SerializationException: Invalid enum value 'LockedOut' cannot be deserialized into type 'Microsoft.Online.Administration.SubscriptionStatus'. Ensure that the necessary enum values are present and are marked with EnumMemberAttribute attribute if the type has DataContractAttribute attribute.

Any ideas?

 

[YeOldeStonecat]

I stared at it for quite a while, haven't seen anything like that for an error with the sync. Haven't done that little "2011 Essentials" either....all migrations from SBS have gone to a new server OS with SBS going bye-bye. I'd dial up MS Server support guys for this...likely to be worth the 499 bucks.

 

[TAPtech]

I've not run into it before, but maybe you can post a support request within their O365 portal. Just that "LockedOut" thing almost seems like the integration has been blacklisted on the O365 side. Just a guess.

 

[freedomit]

I've not run into it before, but maybe you can post a support request within their O365 portal. Just that "LockedOut" thing almost seems like the integration has been blacklisted on the O365 side. Just a guess.

I tried Office365 support but they just pointed me towards MS support.

I think the issue is that they switched subscriptions a few months ago from Office 365 Small Business to Office 365 Business Premium. I have a feeling somewhere in the back end of Azure/Office365 its connecting to the old subscription still which is why its locked out.

 

[YeOldeStonecat]

You might get stuck in a tennis match between O365 support and Microsoft Server support....but I'd keep going. IMO it would be an important function to have working properly.