- Reaction score
- 3,553
- Location
- Manchester UK
Now you would think this is easy.
Client comes in with a broken laptop screen, easy sir, cost would be £x. Take approx 4 days, get the ok and off we go.
Here's where the fun starts.
<rant>
Client has a HP Pavilion DV 7 series.
Simple enough, remove the screen, note the number, go to ebay, enter the part number, order screen, screen arrives, fit screen. I order a lp173wd(t1)(a1).
Do the above, screen arrives, what arrives but a B173wr01 v.0 - screen connectors on the wrong side. (as you look at it reverse the connectors on the left, I need it on the right.)
Contact suppliers tell them they have sent the wrong screen.
Ok sir, not a problem, we will send a replacement out to you, send yours back, and we will return shipment.
Do that, screen get swapped, replacement screen, same again!.
Contact them again, ok we will send a screen connector.
Wait 2 days for the connector to get here.
Connect it all up, and it doesn't work. Connect the screen direct, and it does.
Contact supplier, mention the cable could be faulty, I would send it back, if they would swap over..
again not a problem. New cable comes through, exactly the same thing!.
Getting fed up, I simply ask for a full refund inc postage. So send the screen back, and the 2 cables, get a refund on the screen. Had to chase for the postage, then then try and dupe me for an extra £2.75. Chase again for that, and get it in my paypal account.
Ok. Lesson learnt, new supplier.
One I have used numerous times before on ebay (Rolta). Order screen, what comes through... yep the wrong one again. Ring them yesterday, mention what part is wrong.
Ok, if you order this ebay number, ...... it is the right screen. (apparently hp for reasons unknown to us have chosen to change the screen connector, and there are 2 versions of this screen!).
Screen no 4 comes through this morning, open the box, and what do I find?
No prizes here as I am out of them!. Yep the wrong ruddy screen again, only this time the screen cost more than the one I ordered on Tuesday!. Exact same details on the invoice.
Contact rolta a few mins ago, they said, well we will send you a screen connector. (forget that idea, tried twice it will not work).
Ok, order this screen ebay no ..... and this is the right one!.
Not a chance mate, I am already out £120 +postage for these 2 screens, how about you send me the screen for delivery tomorrow, and I will return these 2 screens to you tomorrow, for delivery on mon, for a refund?
Sorry sir, against company policy, we need the screen back before replacing or refunding!.
Now its getting on for 2 weeks, my client is fine with the time, as he knows about my accident (another really long story, and is really taking the michael). Tells me not to worry, just get it done when I can. But thats beyond the point. I still need a screen for this lappy!!.
</rant>
Does anyone know where I can find a screen for a DV7 screen no LP173wd(T1)(A1) 17.3" led from please, with a connector on the right as your looking at it from the reverse?, if so please let me know, else I will have to return this laptop with no screen back to my client in its present state!.
Many thanks
Client comes in with a broken laptop screen, easy sir, cost would be £x. Take approx 4 days, get the ok and off we go.
Here's where the fun starts.
<rant>
Client has a HP Pavilion DV 7 series.
Simple enough, remove the screen, note the number, go to ebay, enter the part number, order screen, screen arrives, fit screen. I order a lp173wd(t1)(a1).
Do the above, screen arrives, what arrives but a B173wr01 v.0 - screen connectors on the wrong side. (as you look at it reverse the connectors on the left, I need it on the right.)
Contact suppliers tell them they have sent the wrong screen.
Ok sir, not a problem, we will send a replacement out to you, send yours back, and we will return shipment.
Do that, screen get swapped, replacement screen, same again!.
Contact them again, ok we will send a screen connector.
Wait 2 days for the connector to get here.
Connect it all up, and it doesn't work. Connect the screen direct, and it does.
Contact supplier, mention the cable could be faulty, I would send it back, if they would swap over..
again not a problem. New cable comes through, exactly the same thing!.
Getting fed up, I simply ask for a full refund inc postage. So send the screen back, and the 2 cables, get a refund on the screen. Had to chase for the postage, then then try and dupe me for an extra £2.75. Chase again for that, and get it in my paypal account.
Ok. Lesson learnt, new supplier.
One I have used numerous times before on ebay (Rolta). Order screen, what comes through... yep the wrong one again. Ring them yesterday, mention what part is wrong.
Ok, if you order this ebay number, ...... it is the right screen. (apparently hp for reasons unknown to us have chosen to change the screen connector, and there are 2 versions of this screen!).
Screen no 4 comes through this morning, open the box, and what do I find?
No prizes here as I am out of them!. Yep the wrong ruddy screen again, only this time the screen cost more than the one I ordered on Tuesday!. Exact same details on the invoice.
Contact rolta a few mins ago, they said, well we will send you a screen connector. (forget that idea, tried twice it will not work).
Ok, order this screen ebay no ..... and this is the right one!.
Not a chance mate, I am already out £120 +postage for these 2 screens, how about you send me the screen for delivery tomorrow, and I will return these 2 screens to you tomorrow, for delivery on mon, for a refund?
Sorry sir, against company policy, we need the screen back before replacing or refunding!.
Now its getting on for 2 weeks, my client is fine with the time, as he knows about my accident (another really long story, and is really taking the michael). Tells me not to worry, just get it done when I can. But thats beyond the point. I still need a screen for this lappy!!.
</rant>
Does anyone know where I can find a screen for a DV7 screen no LP173wd(T1)(A1) 17.3" led from please, with a connector on the right as your looking at it from the reverse?, if so please let me know, else I will have to return this laptop with no screen back to my client in its present state!.
Many thanks
