Tech Savvy
Active Member
- Reaction score
- 211
- Location
- New Jersey
I have a client that uses an iPad as a time clock kiosk. I recently updated their network hardware, untangle, 3 unifi 24 port Poe switches, and 3 unifi access points.
I received a call a while back about the WiFi dropping off for the time clock and I checked it out. All seemed good and they can never show me a time when it wasn’t working. So naturally I thought they were lying or at the very least exaggerating to cover for them being late to work... blame the IT guy he isn’t here. When I showed up everything worked just fine the entire day. So I started monitoring it with solar winds (as a network device not mobile device) and it basically just sends pings every so often. Now I come to find out. They haven’t been lying, it really has been going out all the time, I guess when I was in the timing was right.
The problem is the iPad is losing its WiFi connection every 3 hours almost on the dot. It’s down for a few min, and then comes back online. The access points seem to remain up.
It sounds to me like a sleep issue, but the iPad is plugged in and I turned off auto lock after X seconds.
I’ve tried the usual reset network settings and forgetting the network and it was joining but it seems to be not just the iPad but I have reports(without proof) of it happening to other iOS devices too which makes me think it’s something with my set up
Any ideas on what this can be? Here is a log of when it goes down/up you can see a longer gap when he employees come in in the morning (8-830 am) and/or when they clock out/in for lunch
Time clock
9/22
21:52 offline
21:56 online
9/23
00:45 offline
00:52 online
03:41 offline
03:50 online
06:39 offline
06:44 online
13:18 offline
13:38 online
16:17 offline
16:20 online
19:09 offline
19:22 online
22:06 offline
22:09 online
9/24
00:58 offline
01:04 online
03:52 offline
04:00 online
06:49 offline
06:55 online
Sent from my iPhone using Tapatalk
I received a call a while back about the WiFi dropping off for the time clock and I checked it out. All seemed good and they can never show me a time when it wasn’t working. So naturally I thought they were lying or at the very least exaggerating to cover for them being late to work... blame the IT guy he isn’t here. When I showed up everything worked just fine the entire day. So I started monitoring it with solar winds (as a network device not mobile device) and it basically just sends pings every so often. Now I come to find out. They haven’t been lying, it really has been going out all the time, I guess when I was in the timing was right.
The problem is the iPad is losing its WiFi connection every 3 hours almost on the dot. It’s down for a few min, and then comes back online. The access points seem to remain up.
It sounds to me like a sleep issue, but the iPad is plugged in and I turned off auto lock after X seconds.
I’ve tried the usual reset network settings and forgetting the network and it was joining but it seems to be not just the iPad but I have reports(without proof) of it happening to other iOS devices too which makes me think it’s something with my set up
Any ideas on what this can be? Here is a log of when it goes down/up you can see a longer gap when he employees come in in the morning (8-830 am) and/or when they clock out/in for lunch
Time clock
9/22
21:52 offline
21:56 online
9/23
00:45 offline
00:52 online
03:41 offline
03:50 online
06:39 offline
06:44 online
13:18 offline
13:38 online
16:17 offline
16:20 online
19:09 offline
19:22 online
22:06 offline
22:09 online
9/24
00:58 offline
01:04 online
03:52 offline
04:00 online
06:49 offline
06:55 online
Sent from my iPhone using Tapatalk
Last edited: