Incredibly difficult SSD issue (I think).... Help!

What exactly are you doing when the system runs out of memory?

16GB is fairly beefy, especially if they aren't doing heavy AV rendering, have lots of big files open at once... and so on.

Chrome is a resource hog for sure, but I have updwards of 10 tabs open, plus office, an RDP session, and all the other
junk in the background and I'm at 5 GB used out of 12. They should have plenty of ram if they weren't processing audio / video...

What specific software is causing the crash?
 
Markverhyden said:
So what happens when a movie is moved to the SSD?
Click to expand...

Well I would assume that while running chrome and Youtube then the only drive being utilized is the SSD unless I'm mistaken?

Also, keep in mind ... The video/audio stutter happens right after a fresh reboot and then loading up a basic Youtube video .. not even anything 4k or anything...
 
brandonkick said:
What exactly are you doing when the system runs out of memory?

16GB is fairly beefy, especially if they aren't doing heavy AV rendering, have lots of big files open at once... and so on.

Chrome is a resource hog for sure, but I have updwards of 10 tabs open, plus office, an RDP session, and all the other
junk in the background and I'm at 5 GB used out of 12. They should have plenty of ram if they weren't processing audio / video...

What specific software is causing the crash?
Click to expand...

After turning off the pagefile the program that crashed was Adobe Premiere
 
What kind of power supply? See if there's any commonalities with the other computer that's doing it. Both same wattage PSUs? Both same brand SSDs? If that system you were going to give him as an exchange is NOT doing it--what's different?

Some people are reporting Realtek as the likely culprit, and one guy said disabling CPU throttling worked for him.
 
Last edited:
2 more things I thought of:
This isn't just on internet videos, is it? .......web connection issue
Pop in a cloned platter drive and see how it acts.
 
thecomputerguy said:
They contacted me a few months after install to tell me that they were having audio/video issues since install. Normally I'd call a little BS since it was so long after install but this is a good client and I wouldn't suspect they'd be lying.

So I go out there and sure enough ... after a couple of minutes the computer will stutter for like a 1/4 of a second and you'll hear brief feedback in the speakers, and the video will also stutter, even when just watching youtube in chrome/firefox. This is obviously unacceptable on a video editing computer.
Click to expand...

Is it limited to audio/video though? I mean its certainly possible for an ssd malfuction to stall the entire machine briefly
 
You mentioned it has an AMD video card.
Does it have the extras installed that come with the standard driver package such as steady video or any other?

I recall having a stuttering issue occasionally on my HTPC and removing the added AMD options relating to video solved it.
 
ComputerRepairTech said:
Is it limited to audio/video though? I mean its certainly possible for an ssd malfuction to stall the entire machine briefly
Click to expand...

I'm beginning to think that it's very possible that the issue is a system wide issue and not just a video/audio issue. Video/audio are just easier to see the problem manifest due to the continuous playback of video/audio
 
MichaelBits said:
You mentioned it has an AMD video card.
Does it have the extras installed that come with the standard driver package such as steady video or any other?

I recall having a stuttering issue occasionally on my HTPC and removing the added AMD options relating to video solved it.
Click to expand...

Yes everything was installed for the card but I also tried removing the AMD card and uninstalling drivers then operating off of onboard video with the same result.
 
I went out to the other client whose having what was described as a similar issue. I had him play me a youtube video and I witnessed the exact same problem. But he mentioned that it also happens in programs, and the way he described it was he would be using his mouse then it would pause for a very brief moment and then jump, which makes it very difficult to accurately check check-boxes.

So I believe this issue is the exact same problem as the other client, and I assumed it was a video/audio bug. It's probably system wide.

The two systems between the two different clients couldn't be any more different. One is a desktop (brand new), one is a laptop that is about 4 years old. Both run 7. Laptop has 8GB RAM, desktop has 16GB RAM.

Both systems have a Samsung 850 EVO with Magician installed. Both systems have up to date firmware.

The desktop is a clean install. The laptop was mirrored using Samsung Data Migration.

Laptop is in a Domain, Desktop is in a Workgroup.

Both experience the same problem.

Online & Offline stuttering
 
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