[REQUEST] Billing after a remote repair - Late Payments

[resolvetech]

We're probably closer to lap dancers and seamstresses* than we are to doctors or lawyers.

It's much easier to collect payment while the client is still enthusiastic about the service being provided.


*"Ladies of negotiable affection" to the unPratchetted.

This is the best analogy I've ever seen! It's so true because with tech stuff inevitably it will break again esp. if you have a challenged user.

 

[resolvetech]

My plumber gave me 30 days

I see you're in Canada....we're not so kind her in the US. Don't get me wrong I love Canada and planning a trip to Montreal soon. It's just in the US there is less room for late payments. Expensive health care, overpriced educations, etc.

 

[Archon Prime]

I see you're in Canada....we're not so kind her in the US. Don't get me wrong I love Canada and planning a trip to Montreal soon. It's just in the US there is less room for late payments. Expensive health care, overpriced educations, etc.

Oh ya I can just imagine. It all depends on the company you deal with as well. some are cash on delivery, others will give you 15 or 30 days to pay.

 

[jflitney]

Has anyone in the UK used a debt collection agency?
I frequently get emailed offers to take on debt, but it's only been issue twice n the last 8 years.

 

[seashore]

I frequently get emailed offers to take on debt, but it's only been issue twice n the last 8 years.

About the same as me. On those occasions I've just used MCOL. If you're awarded judgement and the debt including costs is over £600, it can be enforced by HCEOs at a nominal charge and those guys are experts at getting your money.

 

[jflitney]

About the same as me. On those occasions I've just used MCOL. If you're awarded judgement and the debt including costs is over £600, it can be enforced by HCEOs at a nominal charge and those guys are experts at getting your money.

Very useful, thank you.

 

[Diggs]

I find myself not offering remote service these days to some of my clients as I know payment will be a problem. I'll ask if they want an onsite call scheduled. Some of these are both a payment issue and the fact I can drive to much quicker than some will ever get remotely connected.

 

[Adept PC Repair]

I did an assessment of a large home today for their wifi network to be upgraded.

To sum it up I handed them a report of my findings, my recommendations and was clear on the phone that there would be a £30 cost.

I go through the whole thing, he agreed on the ubiquiti amplifi system and proceeded to ask if he could pay the £30 via BACS I charge for the assessment.

Caught be a bit off guard, but I'm just hoping he pays it now.

I am also charging a 20% deposit up front before I order the equipment, as until I have payment of sorts from him in my account I am in no way ordering £330 of equipment.

 

[glennd]

I did an assessment of a large home today for their wifi network to be upgraded.

To sum it up I handed them a report of my findings, my recommendations and was clear on the phone that there would be a £30 cost.

I go through the whole thing, he agreed on the ubiquiti amplifi system and proceeded to ask if he could pay the £30 via BACS I charge for the assessment.

Caught be a bit off guard, but I'm just hoping he pays it now.

I am also charging a 20% deposit up front before I order the equipment, as until I have payment of sorts from him in my account I am in no way ordering £330 of equipment.

I would have said at least 50% on that kind of installation, possibly more to cover your hardware outlay, up front, funds cleared.

 

[callthatgirl]

Why not get 100% upfront, then refund if there is anything due? I don't get why techs do this lol. Maybe on the labor but def not hardware.

 

[Porthos]

Specialty parts I won't use any time soon or are specific to a specific computer/uncommon job I get the cost of parts up front if I do not have the computer "hostage".