[SOLVED] Best Remote Software?

[Choppie]

I find that it is often difficult to get a connection to their server, depending on time of day. If you want to open the file transfer function, it requires another connection to the server. Often not feasible when trying to provide service in a responsive manner. Also, for reasons I don't understand, it often fails to properly map the keyboard, e.g., the "$" doesn't work. I default to UltraViewer, which connects immediately and has no problem with keyboard mapping in the same minute that when RustDesk does.

I'm also using RustDesk, never had a connection issue as of yet. However, I just upgraded one of my clients from windows to linux, and installed their old spinning HDD for a backup storage. While connected with RustDesk, I highlighted the entire content of their Documents folder to make a copy onto the backup drive....as soon as I right-clicked on the files, RustDesk disconnected and showed the computer offline for security reasons I'm assuming.

 

[Choppie]

Definitely works well. It also can interface with Android and iOS (which is what I've used it for, mostly).

Also runs on LINUX

 

[lan101]

My little TeamViewer RANT;
Years ago, I bought a premium TeamViewer license for $1,300 (ONE TIME FEE, unlimited computers). Years later they DEPRECATED that "one time" license. There support team told me, "you had the license long enough, you need to change to a subscription license"

Using RustDesk now, seems to be running nice. I like the List of Computers type of address book that you could see who was online or who was offline or had issues.

I'm hosting websites so there is a way to install it on a web server as self hosted so you can use the client computer lists. Major project for another day...

Yep that's where I started at but it was something business license for like $750 dollars.

 

[frase]

I use Splashtop never had any issues can remote into phones as well.

 

[HCHTech]

I'm surprised by someone's comment that remote access was rarely needed. We do remote support every single day, sometimes all day. We have remote in our RMM, plus a standalone version of that same software for folks not on the RMM, plus a Splashtop license for when neither of those work for some reason. Which happens, sadly. We also use Quick Assist when we just can't get connected any other way. So much of our work is remote, I'm surprised to hear anyone say theirs is otherwise!

 

[frase]

I'm surprised by someone's comment that remote access was rarely needed. We do remote support every single day, sometimes all day. We have remote in our RMM, plus a standalone version of that same software for folks not on the RMM, plus a Splashtop license for when neither of those work for some reason. Which happens, sadly. We also use Quick Assist when we just can't get connected any other way. So much of our work is remote, I'm surprised to hear anyone say theirs is otherwise!

I do not mind using quick assist when splashtop may not be an option for some reason, say email failure. Though the pain is the constant drone "Please press yes to x" about a thousand times due to no true admin access.

 

[Your PCMD]

Surprised no one mentioned SimpleHelp. It's self-hosted, affordable ($300 one-time), and works like a charm.

 

[HCHTech]

Surprised no one mentioned SimpleHelp. It's self-hosted, affordable ($300 one-time), and works like a charm.

We have a vendor that uses Simplehelp. It's not persistent, or they don't set it up that way, one or the other. So we will often remote into client's machines to get them connected. One very annoying side-effect of this setup is that if we do that, we sometimes cannot minimize or disconnect our session as it somehow kills their session. This is not 100%, but instead random, something to do with RDP somewhere I gather. Regardless, it's annoying when it happens because I have to tie up a monitor for the duration of their work.