Youtube TV Google account management change payment information

[lan101]

So I have a senior client who decided their cell phone wasn't important to them anymore so they cancelled it...obviously not realizing the ramifications of doing so with all the 2 factor authenications etc. these days.

They also had some weird issue with their credit card so that got cancelled as well and got a new card. Also now have a new cell phone number because too much time had passed to get the same number back.

To make a very long story as short as possible lol:

We changed the phone number to the current one on the google account and all is good and verified.

The google management part where you can change credit card info wants to verify by sending a code to the old number that doesn't exist anymore.

A google search on this tells me there "could" be a 7 day grace period on this in case the account was compromised etc.

So does anyone know the truth or how this really works? Can't really seem to find a concrete answer on it. Even the guys in "youtube tv chat" can't really confirm lol so seems no one truly knows.

On the first of September his payment is due and there's no way to change payment method for the tv. He can live without it for a while I'm sure so I'm thinking if after a week or 2 tops if nothing else may have to make a whole new google account and just sign up for it again.

This gentleman is 80 years old and has all kinds of health issues etc. and I totally understand his frustration with the modern world because things are so much more complicated for them. I get it because of all the cyber criminal activity they have to ramp up security but with that comes massive inconvenience for the average person that has a difficult time keeping up with all these changes.

Thank you for reading my rant.

 

[callthatgirl]

I'd just get a new account with the new credit card, no idea how to get into that account lol. That's what I would tell a client anyway!

 

[lan101]

I'd just get a new account with the new credit card, no idea how to get into that account lol. That's what I would tell a client anyway!

We're in the account fine. Like you can check gmail and look at anything on the account that you want to. I could even add or change a phone number or secondary email again and all that.

There's an extra verification though if you want to change credit card info on that google account and it won't allow you to send to the new number.

This is about all I can find that is right from google.

Change the phone number on your account & how it's used - Computer - Google Account Help

You can add, update, or remove phone numbers on your Google Account. Phone numbers are used for different reasons, and you have controls to manage how your numbers are used. Important: It may take a

support.google.com

 

[carmen617]

Well, on the link you posted it clearly says:

Important: It may take a week before you can use your new phone number to verify it's you for sensitive actions like changing your password.

Unless the client wants things straightened out immediately, I would definitely advise waiting out the week and seeing if you can change the credit card on the existing account with the new phone number. However, I would also check to see if there are any different options logging into his Youtube TV using a web browser vs. the settings on his TV or on his phone. They should allow you to add a back-up payment method when logged in through a browser.

 

[ThatPlace928]

I had a customer come in a couple days ago who managed to lose access to his gmail, facebook, and eBay accounts. He had passwords saved but he had registered all his accounts with a landline. He also had an alternative email and had a code sent to it but couldn't get into that email either. We tried every which way possible to gain access but couldn't.

Anyone have any tips for people who register accounts with a landline and can't get a code?

 

[Markverhyden]

He had passwords saved but he had registered all his accounts with a landline.

Just had this last week with a customer. They were getting a new computer and their former IT support somehow setup their landline for messaging. So we couldn't down load the M365 installer. And this was the only admin level account they had. They discovered that their former IT also had created a admin only account. No idea if they've gotten ahold of them to straighten things out.

 

[ThatPlace928]

Just had this last week with a customer. They were getting a new computer and their former IT support somehow setup their landline for messaging. And this was the only admin level account they had. They discovered that their former IT also had created a admin only account. No idea if they've gotten ahold of them to straighten things out.

That sucks and a lot of the elderly community doesn't realize the importance of account verification by phone so they really don't know any better. This man sure didn't. Now, he does but it's too late for these three accounts. I gave him the number to eBay customer service. He's supposed to be doing a refund request and can't get in. Maybe they can help him out. But that was the best I could do for him.

 

[britechguy]

@ThatPlace928

This simple answer is, "no." If whatever used a land line cannot send either by text OR via receiving a phone call is screwed.

One of my long term clients, who has had an iPhone 7 for some years (through his sister's family plan) but never touched it, got a rude awakening yesterday when we determined that the number attached to it is out of service, and who knows for how long, and that a number of his accounts are set up to send texts to that number.

I'm no spring chicken myself, and I have a lot of sympathy for my senior customers, but it should dawn on them the first time they have used text verification (or, less usually, an authenticator app code) to get into something that it's essential that "the thing that produces those" remain in full functional service.

What's even more fun, and happened in the case I refer to, is that this person maintains (or thought he did) a paper log of his accounts and passwords, but has over the years allowed Google Chrome password manager to generate new, strong passwords which he never logged and are now associated with the same accounts. Luckily, we were able to guess at the PIN he used so that we could regain access to what Chrome had stored.

It's just a freakin' nightmare when one, and only one method is not settled upon and there is no knowledge at all of the "mish mash" that's been created. Untangling these Gordian knots . . .

 

[britechguy]

As an aside, I'm starting to become a much bigger fan of authenticator apps because they continue to work so long as the device they're on continues to work. They have no dependence on whether phone service, internet service, etc., can still function with the device.

Every 30 seconds, your new code pops up even if thats' the only thing the device can do.

I'm now also suggesting the 2FAS authenticator almost exclusively because of its browser extension that allows you to click a button which sends a request to your authenticator device, which will then send the current code back and enter it for you if you verify yourself on the device end. It's just so convenient to have "click and copy/enter" as an option.

 

[ThatPlace928]

@ThatPlace928

This simple answer is, "no." If whatever used a land line cannot send either by text OR via receiving a phone call is screwed.

One of my long term clients, who has had an iPhone 7 for some years (through his sister's family plan) but never touched it, got a rude awakening yesterday when we determined that the number attached to it is out of service, and who knows for how long, and that a number of his accounts are set up to send texts to that number.

I'm no spring chicken myself, and I have a lot of sympathy for my senior customers, but it should dawn on them the first time they have used text verification (or, less usually, an authenticator app code) to get into something that it's essential that "the thing that produces those" remain in full functional service.

What's even more fun, and happened in the case I refer to, is that this person maintains (or thought he did) a paper log of his accounts and passwords, but has over the years allowed Google Chrome password manager to generate new, strong passwords which he never logged and are now associated with the same accounts. Luckily, we were able to guess at the PIN he used so that we could regain access to what Chrome had stored.

It's just a freakin' nightmare when one, and only one method is not settled upon and there is no knowledge at all of the "mish mash" that's been created. Untangling these Gordian knots . . .

Yeah, I figured there was no workaround. Here's what I think might have happened......

When I opened his laptop, I noticed his keyboard was bowed upward, due to a swollen battery. Some of the keys didn't function, because of that, and I have a feeling he didn't realize it while typing his passwords in so many times that he was forced to create a new one. But not being able to receive codes, due to registering with a landline, he's not going to gain access.

He asked if he could use it without the battery but he has the HT03XL with the CMOS inside of it so, no. He knows what he needs to do so let's see if he comes back for the battery. I have a feeling he'll end up with an exploded battery and a totally ruined laptop.

 

[lan101]

Well, on the link you posted it clearly says:

Important: It may take a week before you can use your new phone number to verify it's you for sensitive actions like changing your password.

Unless the client wants things straightened out immediately, I would definitely advise waiting out the week and seeing if you can change the credit card on the existing account with the new phone number. However, I would also check to see if there are any different options logging into his Youtube TV using a web browser vs. the settings on his TV or on his phone. They should allow you to add a back-up payment method when logged in through a browser.

Yeah that's what were going to do is just wait and see. It's just annoying how there never seems to really be a clear cut answer on a lot of these things. I did kindly explain to the client that it was not very wise of him to disconnect his mobile lol.

I tried on one of the tv's and a laptop and nothing will allow you to add another form of payment without a code. I really think this is a security measure for all the accounts that actually do get hacked...so I'm hoping this is a good thing but just no real answer on if it's truly only 1 week until you can send a code to a new phone number.

 

[frase]

Unsure if it helps though the Google Account for YouTube services needs to be disconnected as well.

 

[lan101]

Unsure if it helps though the Google Account for YouTube services needs to be disconnected as well.

Not sure I follow?

 

[frase]

Not sure I follow?

Well if the Google Account link to the YouTube Sub is not canceled it will continue to be billed automatically still. If they are not using the phone or onsold it. I misunderstood what you are trying to achieve sorry.

 

[lan101]

Well if the Google Account link to the YouTube Sub is not canceled it will continue to be billed automatically still. If they are not using the phone or onsold it. I misunderstood what you are trying to achieve sorry.

Yeah I understand now. Luckily for him he cancelled the card so they won't be able to charge him. He cancelled the card for other reasons. So that's the reason the card needs updated to keep youtube tv going.

UPDATE: I should be able to update the card info now too. I just checked it here now and of course because they want the money today to keep the subscription going it'll let you change it lol...I don't have the payment info so I'll have to get that. So hopefully all will work. Looking like it will.

 

[lan101]

Yep worked like a charm...of course the day youtube tv needs payed to continue the subscription it allows it lol.

 

[frase]

Yep worked like a charm...of course the day youtube tv needs payed to continue the subscription it allows it lol.

Youtube subs are ridiculsy priced for what it is and censored to heck, one misses half of the point of a doco due to the inane censorship of some words deemed NOT ALLOWED!

 

[lan101]

Youtube subs are ridiculsy priced for what it is and censored to heck, one misses half of the point of a doco due to the inane censorship of some words deemed NOT ALLOWED!

True but I get why people who create content go there because that's where the audience is. Anything with government and medical especially they gotta dance around so many censored topics etc. Super annoying...so much for free speech lol. They who control the platforms control the world essentially.