nlinecomputers
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Link? Search isn't turning that up for me.
[REQUEST] Billing after a remote repair - Late Payments
- Thread starter Archon Prime
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Archon Prime
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Not finding it with a search. lil help?
Your PCMD
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Gimmie a sec, Ill re upload it here.
Edit, OK, here you go. Had to get back to the shop.
Zip file has the .odt file so you can edit it (open in word if you don't have open office)
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nlinecomputers
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No need to re upload. Just post a link to the other thread.
Your PCMD
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I know, however, the one I uploaded months ago was for recurring and totally different. It was not for authorization for not present card. This one is.
nlinecomputers
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Ok so where is the link to that. Might as well have all the options.
NETWizz
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I would just mail a standard invoice with a due date 14 days out from when you mail it, so when she get it, she has at or around 10 days to pay.
If it is 30 days past, due, send another notice, and indicate past due. Put some comment that it may be sent to collections and show as derogatory on credit report. This is ALL you can do for civil matters aside from sue and get orders of judgement.
If it is 30 days past, due, send another notice, and indicate past due. Put some comment that it may be sent to collections and show as derogatory on credit report. This is ALL you can do for civil matters aside from sue and get orders of judgement.
Archon Prime
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Just a note, Got the payment today. 
She was being slow
She was being slow
cypress
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Good to know that it was all resovled.
Your PCMD
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Could not find it for some odd reason, maybe @Bryce W can. Anyway, here is the recurring one.
NETWizz
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Just a note, Got the payment today.
That's not slow. Slow is sometime between "I will pay tomorrow" and never.
Archon Prime
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lol ya
Most of our remote work are for existing clients, but if a new client calls with a problem we can fix remotely. We'll take a credit card on file at the start of the appointment, and charge the invoice once the job is completed.
If its a client we have a credit card on file for already, at the end the appointment, we'll ask for permission to charge it to the card we have on file. Doing both of these have really helped to reduce the amount of invoices we have to chase.
If its a client we have a credit card on file for already, at the end the appointment, we'll ask for permission to charge it to the card we have on file. Doing both of these have really helped to reduce the amount of invoices we have to chase.
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I have clients pay for the hour before I help them. If a prepay client's ticket is up before I help them, I renew that ticket before helping them. If I'm at the 2nd hour of helping a client, I get the credit card before I do the 2nd hour.
Just make it your process and chasing invoices is a thing of the past.
If your clients don't like it, tell them you changed to this process because there is no need to invoice for remote support, you helped them, they should pay now. Big companies like GeekSquad don't invoice why should you.
Just make it your process and chasing invoices is a thing of the past.
If your clients don't like it, tell them you changed to this process because there is no need to invoice for remote support, you helped them, they should pay now. Big companies like GeekSquad don't invoice why should you.
GTP
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No way you could ask for payment before completing a job here!
You would never get any work!
I had a big clean out of all my bad clients a few months back. Best thing I ever did.
I invoice all my business clients with a 7 day invoice/EFT.
All residential is either cash or EFT.
Works great for me. EFT saves me heaps of time by not having to go to the bank as often to deposit cash/cheques.
You would never get any work!
I had a big clean out of all my bad clients a few months back. Best thing I ever did.
I invoice all my business clients with a 7 day invoice/EFT.
All residential is either cash or EFT.
Works great for me. EFT saves me heaps of time by not having to go to the bank as often to deposit cash/cheques.
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I have a few clients in Australia and they pay the US rates for me and pay before services, if you change your processes and people want you, they will do it.
GTP
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I guess it's the fear of the unknown? Change the way you do business in one fell swoop and hope it doesn't come down around you, or gradually introduce changes and nudge towards the best option that suits you and your clients.
At the moment my system works extremely well and in the last two years I have only had one customer (3 months ago) refuse to pay. I still have the laptop and am about to dispose of it to recoup costs.
I'm glad you've found a system that works for you, I'm assuming being mostly remote support and offering services worldwide, you would need to have a system where you collect the money first?
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Yes, invoicing was a nightmare and for $149, no need for it. Many of my jobs are just one hour appointments and for those that go over, I get the card again and bill only what is due. I did have to slide into it but it was mostly just me being more on my game. I can't even trust a past client anymore, tried that and yep....they avoid paying, But that doesn't happen when I say "ok, I need your card and we can get started...."
I know the techs with stores really have an issue with getting jobs paid for before services, but I guess if a computer is dropped off for a virus removal and you have a set price, then get that set price before you work on it -even if it's a diagnostic fee. If you need to charge more, call the client with approval first (like auto mechanics do) and move ahead.
Onsite folks should have a check in hand or a credit card on their phone. No need to invoice I don't think, I don't get it now that I'm "invoice free"
I know the techs with stores really have an issue with getting jobs paid for before services, but I guess if a computer is dropped off for a virus removal and you have a set price, then get that set price before you work on it -even if it's a diagnostic fee. If you need to charge more, call the client with approval first (like auto mechanics do) and move ahead.
Onsite folks should have a check in hand or a credit card on their phone. No need to invoice I don't think, I don't get it now that I'm "invoice free"
jft135
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We won't even put a job on the calendar, much less dispatch a tech until the first hour + travel fee has been charged to a CC. For remote support, we bill the first 1/2 hour and have to have a card on file. Balance is collected at the end of the job. Once a business has a good payment history (usually 2-3 jobs if we feel good about them) we'll offer 14-day terms. If they continue to behave, we may go to 30-day, but our cash flow stinks bad enough that we really prefer not to. If they don't behave, then we go back to charging at time of service.
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