geekhelp4u
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- Location
- Cypress, Texas
Detailed Repair Instructions for computers with this issue:
Using the Windows XP Recovery Console
1. Boot from your Windows installation CD
Insert your Windows installation CD and boot your computer. If your computer is not set to boot from CD first, you may need to reconfigure your BIOS or press a boot menu key (F12 on the Dell Machines). As soon as the boot starts, you should see a message “Press any key to boot from CD…” – press any key
2. Start the Recovery Console
After the CD loads (it may take a minute), you will be presented with a few choices. One of these options is to start a recovery by pressing “R”. Press “R” to launch the Recovery Console.
* You may be asked to choose a Windows installation. If so, choose the damaged installation (probably “1″).
* You may be prompted for the Administrator password.
3. Identify your CD drive letter
You should now be at the command prompt. Enter the following command:
map
Look for the drive letter for your CD drive. It may look something like this:
D: \Device\CdRom0
In this case, your CD drive is “D:”.
4. Replace ATAPI.SYS
Enter the following, replacing “D:” with your CD drive:
cd system32\drivers
ren atapi.sys atapi.old
expand D:\i386\atapi.sy_
You should see the message “1 file(s) expanded.” – this indicates you have succeeded.
5. Reboot and scan for malware
Reboot the machine and it will hopefully boot normal. If so…
Download and run the tdsskiller: http://support.kaspersky.com/downloads/utils/tdsskiller.zip
Install, update and run a scan with MBAM: http://www.malwarebytes.org/mbam.php
Using the Windows XP Recovery Console
1. Boot from your Windows installation CD
Insert your Windows installation CD and boot your computer. If your computer is not set to boot from CD first, you may need to reconfigure your BIOS or press a boot menu key (F12 on the Dell Machines). As soon as the boot starts, you should see a message “Press any key to boot from CD…” – press any key
2. Start the Recovery Console
After the CD loads (it may take a minute), you will be presented with a few choices. One of these options is to start a recovery by pressing “R”. Press “R” to launch the Recovery Console.
* You may be asked to choose a Windows installation. If so, choose the damaged installation (probably “1″).
* You may be prompted for the Administrator password.
3. Identify your CD drive letter
You should now be at the command prompt. Enter the following command:
map
Look for the drive letter for your CD drive. It may look something like this:
D: \Device\CdRom0
In this case, your CD drive is “D:”.
4. Replace ATAPI.SYS
Enter the following, replacing “D:” with your CD drive:
cd system32\drivers
ren atapi.sys atapi.old
expand D:\i386\atapi.sy_
You should see the message “1 file(s) expanded.” – this indicates you have succeeded.
5. Reboot and scan for malware
Reboot the machine and it will hopefully boot normal. If so…
Download and run the tdsskiller: http://support.kaspersky.com/downloads/utils/tdsskiller.zip
Install, update and run a scan with MBAM: http://www.malwarebytes.org/mbam.php
