Windows USB for HP all-in-one?

[RetiredGuy1000]

I have a Remote client who just received a new HP all-in-one PC. Its nice.
But he calls me in a panic. He has McAfee corporate on the line, remote connecting to his computer, and performing all kinds of operations. They are charging him $160 for 3 yrs of McAfee Firewall. System had been slow so he called them..but what I see is they are installing even more crapware.

Isnt this purchase unnecessary because of Windows firewall?

But he says he never got a copy of his Windows. No disc and no USB. Is this possible? That is, would a PC ship without the Windows CD/USB?

 

[Diggs]

Not needed or wanted but not because of Windows firewall (although that works well too) but because Win10 comes with Windows Defender which is a very well rated anti-virus.

https://www.av-comparatives.org/comparison/

When McAfee is installed it will have 12-15 simultaneous modules running. Slow, slower, slowest.....

 

[mikeroq]

But he says he never got a copy of his Windows. No disc and no USB. Is this possible? That is, would a PC ship without the Windows CD/USB?

Yes because they include the recovery on the hard drive. Pretty much every OEM computer is going to have a recovery partition. Some will also include a Windows media.

 

[nlinecomputers]

I have a Remote client who just received a new HP all-in-one PC. Its nice.
But he calls me in a panic. He has McAfee corporate on the line, remote connecting to his computer, and performing all kinds of operations. They are charging him $160 for 3 yrs of McAfee Firewall. System had been slow so he called them..but what I see is they are installing even more crapware.

Isnt this purchase unnecessary because of Windows firewall?

But he says he never got a copy of his Windows. No disc and no USB. Is this possible? That is, would a PC ship without the Windows CD/USB?

Your customer fell for a fake tech support call. McAfee didn't call him. Scam artists did. Back up his data and Nuke the computer.

 

[Markverhyden]

McCr@pfee? LOL!!! You need to do a better job of training your customers. No phone calls to anyone before speaking to you.

I agree with @Diggs. M$ Defender does a great job for typical home users. And they're probably not talking to the real company, just a third party they contract with. Did they google the number they dialed?

As far as a firewall is concerned. Unless they're directly exposed to a Internet I don't believe that a traditional firewall does anything of value.

On the restore disc. They stopped shipping those several years ago. They'll be a utility to make a USB stick.

 

[Markverhyden]

Your customer fell for a fake tech support call. McAfee didn't call him. Scam artists did. Back up his data and Nuke the computer.

If he received an unsolicited call yes. If he made it I'm pretty sure HP's still ship with a trial version of McCr@pfee.

 

[nlinecomputers]

McAfee doesn't have remote in services. It's fake.

 

[nerd2u]

He got scammed unfortunately now he will have to spend even more money to undo it unless he can do it himself.

I would also advise him to call his bank and have them deactivate his credit card he used and send him a new one.

Sent from my SM-G870W using Tapatalk

 

[Diggs]

Just an FYI - Once someone has remoted into a computer there's not much assurance you can give to that person short of a N&P.

 

[frase]

 

[RetiredGuy1000]

MacAfee forwarded him to https://fegon-group.com/contact-us
Which is who did the remote work and payment.

 

[GreyWolf]

a google search "site:mcafee.com fegon-group.com" gives the following I don't see nothing about fegon however that's the page google gives when you search for both.

Elaborate Scam - McAfee Support Community

https://community.mcafee.com/t5/Consumer-General-Discussions/...Scam/.../589738
Mar 13, 2018 - Smae thing happened to me and they infected my machine,,I had to reinstall windows. Len.

 

[RetiredGuy1000]

holy batman!

 

[Diggs]

Heh! - Took me a minute to recognize John Mcafee these days. Nice one @frase .

 

[nlinecomputers]

I still don't buy it. Companies like McAfee do NOT typically refer you to other companies for support. The end user searched for McAfee support and called what he THOUGHT was McAfee and got this place instead. Number one rule about clients is that they LIE. They LIE to save face, they lie because they are confused and they commit lies of omission. Con men take advantage of that fact.

This Fegon Group is based out of an apartment complex in Florida.

FEGON GROUP LLC
1900 N BAYSHORE DR APT 3817,
MIAMI, FL 33132

Some guy in an apartment is going to be on the referral list for McAfee?

 

[frase]

yes i understand the phishing - just an attempt of humor. Most likely as above as nLine stated.

Some users still get caught with Adobe Reader - install MCrapy as well don't uncheck. There lies the issue I think, then they may go online and follow the rabbit down the hole.

 

[carmen617]

Clients are all the same. They call the first number on the search list, let the scammy fake tech support company onto their system, and then INSIST they got the number "off the box" "from the documentation" etc. I had a guy who was having problems with a Netgear range extender - Comcast replaced his modem and his Netgear no longer worked (obviously since the old network was gone and he hadn't set up the new network). Pretty simple job, right? Factory reset the range extender then set it up again. But no, the "netgear tech support" guy who he had reached by "calling the number on the box" logged onto his computer and fired up event viewer and told him his range extender wasn't working because of all the viruses on his system. At NO TIME did the "netgear" tech guy have him even touch the range extender, let alone factory reset it.

Fortunately eventually my client smelled a rat and called me to ask my opinion of what was going on with all the "viruses" on his computer.

I certainly don't expect clients to know how to fix the problem (that's how I make my living, after all) but why do they always have to lie about where they got the damned number from?

 

[RetiredGuy1000]

This guy is actually going to lodge a complaint at Amazon because that is where he bought the PC. Not sure what Amazn's fault is.

I told him to Nuke and Pave to be sure all is well and that removes all the crapware too. We will see what he does.

 

[nlinecomputers]

This guy is actually going to lodge a complaint at Amazon because that is where he bought the PC. Not sure what Amazn's fault is.

I told him to Nuke and Pave to be sure all is well and that removes all the crapware too. We will see what he does.

Because he knows he frak'd up and is too proud to admit it and he has to blame SOMEONE. So its Amazon's fault.

 

[RetiredGuy1000]

I just told him it wasn't Amazon's fault. I said he prob didn't want to hear this but i need to tell him what he needed to hear and not what he wanted to hear.