Windows Update Issue (Win10 - kb4074588)

[Adept PC Repair]

I've had a system in that gets to 92% installing this update then has to undo changes and restart.

I've performed a chkdsk scan, sfc scannow and a DISM /Online /Cleanup-Image - All ran through fine and the computer otherwise works okay.

I've performed a complete windows update service reset and started from fresh, then tried to install from the offline installer (which states KB4074588 is already installed).

Go in to view installed updates and it isn't there, Windows update then tries again on the next scan for updates and begins to install it, 92%, rinse and repeat.

Anyone else having problems with this update?

 

[ComputerRepairTech]

Havent had it but I found this https://answers.microsoft.com/en-us...8/d335ad58-0ae8-4097-a5d5-5359d93e8b61?auth=1

I guess that could make sense if the update is falsely reported as failed...i dunno but several people referenced that post.

 

[kurros]

Haven't seen this one yet. I would maybe use DISM to remove the KB4074588 update (if it really is installed) and try the offline installer again.

dism /online /get-packages

Find KB4074588 or the RollupFix. If you see it there with the State of Install Pending then @ComputerRepairTech 's trustedinstaller autostart fix might help. Otherwise use the whole package identity for /remove-package:

dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

 

[Adept PC Repair]

The package is set to "staged", i've tried the trustedinstaller autostart fix also, but to no avail.

I've just run the remove command anyway, and shall see if the offline installer will at least attempt now.

Update: The remove command did take around 10 minutes to do it's thing, I can now also install using the offline update file.

Hopefully this is it! Time will tell.

Update: 3rd restart after installation via offline installer - Undoing changes once again

 

[Adept PC Repair]

I am going to have to resort to hiding the update, unless anyone else can suggest something?

I would offer a complete reinstall if I knew 100% it would work, but I see no reason why this isn't working at the moment so hesitant to do so.

 

[Porthos]

I would offer a complete reinstall if I knew 100% it would work, but I see no reason why this isn't working at the moment so hesitant to do so.

That is why I keep a spare SSD around to do Temp installs to confirm software issues.

Also you could try a repair install which will take you to the released version of 1709 and update again from there.

 

[GTP]

Have you tried stopping the Windows Update Service, deleting the contents of C:\SoftwareDistribution\Download, reboot, reenable Windows Update Service and reboot again?
Then try doing a update check to see what it finds.

 

[Adept PC Repair]

Have you tried stopping the Windows Update Service, deleting the contents of C:\SoftwareDistribution\Download, reboot, reenable Windows Update Service and reboot again?
Then try doing a update check to see what it finds.

Did all that, that's what I call a "Windows update service reset"

 

[skdmaster]

I had two separate clients today with 2 computers at a location and 1 at another that lost use of keyboard and mouse due to this patch. I was able to remote into both clients and remove the patch, enable the 30 days update pause, and reboot with the keyboard and mouse working afterwards. They were showing up in the device manager with the ! triangle and error code 28 with the patch installed. Hopefully Microsoft gets this fixed before the patch pause expires.

 

[fincoder]

I had two separate clients today with 2 computers at a location and 1 at another that lost use of keyboard and mouse due to this patch.

I've had this too.
The one I had was a laptop and the (internal PS/2 connected) touchpad still worked, but no USB mice. Rebooted into recovery mode and the USB mouse worked fine in that pre-boot environment. System restore to before the last patch and all was good again. Importantly, I manually installed the patch from USB afterwards and all mice were still working.

So recovery mode after booting from Windows 10 install media should allow system restore (if enabled) even if no mouse/keyboard works. Installing the latest cumulative update again from a copy downloaded from the Update Catalog brings it back up to date and all fixed.

 

[Adept PC Repair]

This update caused nothing but problems for that machine. I got a spare 60gb hdd I had lying around and installed fresh on there to test. Same issue with same update.

I downloaded the Windows 10 show and hide updates troubleshooter and had to hide it - literally nothing else I could do at that point

 

[skdmaster]

Under Windows Update in the Advance Settings you can pause updates for 30 days since this patch is a monthly cumulative - hopefully they have it fixed for next month's update.