Hi, I've taken in two win 10 machines today with the same symptoms, failed spring update, recovery has two win 10 volumes and a rollback volume. No system restore points. The rollback just loops. The only solution I found was changing the default boot option to one of the win 10 volumes which came up to the user login but the account is totally hosed, can't even launch explorer from task manager, throwing up system errors. My solution was using fab's to backup the user data and do a reset then put everything back, but both had 100+ gigs of data to move around. Anybody found a better fix?
[REQUEST] Win 10 1803 fixes for failed install
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Porthos
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I always backup everything whether they do or not when windows is this screwed, but I'd rather not have to use it
they both said they "thought" they had backups but you never know.
I had one like that a few days ago. In my case, I noticed that it seemed very booting to the login screen which gave me a clue that the HDD might be failing. I booted from a recovery drive and Crystal Disk Info showed CAUTION. So the fix was a HDD replacement, clean install of 1803, and data recovery from the old drive.
drives tested ok in my case.
Mr. Ingram's Computer Repair & Shoppe
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I had this problem, 1803 update created 3 bootable partitions "windows old" "windows 10" & "windows 10"
The old one boot-looped at loading wheel.
the other two both booted to login screen with their picture and name. then stayed on a black desktop with mouse, Task Manager would open.
Tried starting explorer.exe cmd.exe and a few google suggestions. all came back with errors....
Fabbed it, nuked it, reinstalled it.
Customer is happy I was able to save the pictures.
Hard drive tested good.
The old one boot-looped at loading wheel.
the other two both booted to login screen with their picture and name. then stayed on a black desktop with mouse, Task Manager would open.
Tried starting explorer.exe cmd.exe and a few google suggestions. all came back with errors....
Fabbed it, nuked it, reinstalled it.
Customer is happy I was able to save the pictures.
Hard drive tested good.
Thats exactly what I've gotten twice today, but I was able to do a reset, but even with data preservation checked, had to restore the data from a fabs backup.
Porthos
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yeah I agree, if this is going to be a "thing" thats what I'm going to do from now on, just wondering if anybody had found a work-around aside from nuke and pave.
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Slaters Kustum Machines
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I was called to one of our business clients that tried to do a factory restore, during which the desktop lost power. It kept boot looping on installing Windows updates 63%. Going into recovery had the same options as above with 3 options, two of those being Windows 10. There was nothing on this machine so I just did a N&P with a base Win 10 install.
One of the machines I had, the customer called tonight and left a message that he used the desktop shortcut I set for him to download office with his office 2013 pro key next to it, msft refused to let him activate, claimed the key had been used too many times, he is NOT a fan of Microsoft right now. I'll call him tomorrow and suggest libre.
Porthos
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NJW
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Avast users? This Reddit post may help, including a link to a fix process, but Fabs + N&P is a viable strategy if the installed programs are not a problem.
he did, they turned him down, thats why hes furious.
davenz
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Exact same problem here on a hp laptop with Avast free (yes I know!). I could only wipe and factory reset. Luckily they had majority of data on an external HDD but still tool a while to sort it.
I wish I knew about the comments above earlier - well I will remember for the next time.
I wish I knew about the comments above earlier - well I will remember for the next time.
I've experienced issues with Avast free on both my personal and clients win 10 machines, was yours win 10 pro? Mine is and so was the clients.
Sky-Knight
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Office 2013 doesn't have keys that activate, they're associated with an office.com account, the key is added, transmuted, and then the installer is deployed from there. If you get the key from that website, you can stuff it into an installation and it'll activate with that.
If your user has lost the account that key was attached to, that's his problem. IF he never set one up, he needs to go to www.office.com/setup and make one with the key he has, the install button will appear thereafter.
So the prodkey fab's pulled was maybe from a different msft account then maybe?
Sky-Knight
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The problem is Fab's didn't pull anything, you cannot pull a product key from Office 2013/2016 from a system. There's a command line tool you can use to get the last 5, but it's not the entire key. To get the rest of the key you have to take that last 5, and login to the office.com account it came from and work through the list of keys to find the correct one. It can pull activation files for Office 2010, and older, but not 2013/2016. And if it does the latter, I'd love to know how, because the key isn't actually stored on the station with those versions.
I have one account with 70 copies of office in there... it gets ugly.
Well, this is what Fab's pulled with Prodkey:
==================================================
Product Name : Microsoft Office Professional 2013
Product ID : 00216-00000-00000-AA220
Product Key : XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Installation Folder : C:\Program Files (x86)\Microsoft Office\Office15\
Service Pack :
Build Number :
Computer Name : LAPTOP3
Modified Time : 1/29/2018 7:36:51 PM
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