Your PCMD
Well-Known Member
- Reaction score
- 3,387
- Location
- Gainesville, TX
^ Yeah, this right here. Otherwise clients WILL take advantage of you. Below is what I use, feel free to use it.Make sure to put some fair-use clause on that.
During normal business hours only
We reserve the right to assess a fee accordingly if we feel that unlimited remote servicing is being abused.
Likewise if you have unlimited malware remediation:
During normal business hours only
We reserve the right to assess a fee accordingly if we feel that unlimited malware removal is being abused.
It is up to you to decide the level of abuse you will tolerate. I have companies that have 2-3 machines and I give them 2 to 4 chances before I hit them for an invoice. Likewise, I have companies with 30-40 machines and I give them up to about 10 chances because of the monthly income I make off of them.
This is why once you have a machine on managed services, you take note of the machine name. I don't know if O&O gives that info but I know Pulseway does. That way if you get a call &/or need to go onsite, you can pull up the machine name by hitting the Windows+Pause key combination and look at the computer name.The incidents and discount only covers the asset that is being maintained.