Ultraviewer Issue

[River Valley Computer]

We have a customers computer with a fresh install of Windows 11 Pro installed. We also installed Ultraviewer. However when we try to run Ultraviewer it starts to load and then quits. We tried Administrator also. Still same. Shut down virus protection during install. We completely wiped the Ultraviewer directory and reinstalled ,same thing. Ran a number of Windows tests such as SFC, etc. No go.



What do you suggest?

 

[Blues]

Have you checked to see if there is any log file for the app and if there is anything there? What version of the software?

 

[River Valley Computer]

Have you checked to see if there is any log file for the app and if there is anything there? What version of the software?

It's the latest version 6.3. No log file.

When we run it as administrator it pops up an error message - "DomainToIP_Thread:Object does not match target type - lineNumber:0"

 

[Blues]

Is it the Installed version or Portable Version? I would say it sounds like the installed but want to be sure what we are dealing with.

 

[lan101]

Maybe try revo uninstaller and do the advanced search after uninstall and delete all...not sure why it would make a difference on a fresh windows install but worth a shot.

 

[lan101]

Google AI

If these steps do not work, check for any ActiveX errors or missing .NET assemblies, as these are common underlying causes for UltraViewer "Line Number: 0" errors.

Certain .NET maybe need downloaded or updated I suppose.

 

[River Valley Computer]

Is it the Installed version or Portable Version? I would say it sounds like the installed but want to be sure what we are dealing with.

We tried both installed and portable versions several times. Used UVK to uninstall all remnants.

 

[River Valley Computer]

We tried both installed and portable versions several times. Used UVK to uninstall all remnants.

 

[GTP]

Do a repair on .net or reinstall. The error is because of a mismatch in .net.
Oh and 6.3 is quite old so might want to get the latest 6.6.124.

 

[River Valley Computer]

Do a repair on .net or reinstall. The error is because of a mismatch in .net.
Oh and 6.3 is quite old so might want to get the latest 6.6.124.

It was 6.6 - I typed it wrong. We will try the .net repair.

 

[thecomputerguy]

It was 6.6 - I typed it wrong. We will try the .net repair.

I find some software acts weird and gives no indication that it requires .net 3.5

https://aka.ms/vs/17/release/vc_redist.x86.exe