Keep personal files and apps greyed out

[xxenon]

Trying to upgrade Win 10 (Activation linked to MS account) to 11 on flash drive (Rufus ISO) within Win 10, "Keep personal files only" is greyed out. Have run sfc, reduced startup apps to only necessary, installed all updates, nothing works. Anyone seen this before?
Just got a new error msg: Your files, apps and settings can't be kept because you've chosen to install Windows 11 using a different language. Client had installed Win 10 with UK English, changed language to U.S. English, same error.

 

[lan101]

Trying to upgrade Win 10 (Activation linked to MS account) to 11 on flash drive (Rufus ISO) within Win 10, "Keep personal files only" is greyed out. Have run sfc, reduced startup apps to only necessary, installed all updates, nothing works. Anyone seen this before?
Just got a new error msg: You're trying to install Windows in a different language. Client had installed Win 10 with UK English, changed language to U.S. English, same error

If the hardware doesn't meet official requirements maybe try flyby11 as an alternative.

If any 3rd party antivirus is on the system I'd remove that too. That's about the only thing I've ran across so far that stopped an installation from going through but I don't think I've seen one yet where the keep files was greyed out.

 

[GTP]

The "Keep files and folders" is greyed out because there is either a hardware or software issue (or both) that is stopping the "over the top" installation.

Check in Device Manager for driver issues. Try uninstalling any apps/programs that you can reinstall later.
If Windoze sees a program/app/driver it cant update it will default to a clean install.

 

[fincoder]

Client had installed Win 10 with UK English.

How do you now for sure what language variant was used by the client?

changed language to U.S. English, same error.

So you downloaded the US English installer ISO and tried that?

Here in Australia, I come across both US English and UK English installs. I haven't found an easy way to check which was used on a client computer, so I just guess one and if I get what you got I try the other. One of them always works.

 

[Phillip Manning]

I have found that "Keep personal files only" is greyed out if the installer does not match the installed version of windows, such as having a UK installer on a computer that was set up with a US installer.