Synology NAS locked out

[1on1 Computer Services]

Hey folks,

Got in my first Synology NAS yesterday and I'm setting it up for a client. I had everything configured, added their users, and folder structure, then POOF, I can't log in now. I keep getting "You are not authorized to use this service".

I have tried all the admin user accounts, tried different browser, tried from different networks, same thing across the board. Google shows this happening quite a bit to these devices, and point to my IP being blocked by the security settings, but I have no way to access the config to change it. I tried ssh and can't get logged in.

Any advise other than reset and rebuild? There's no data on it right now, just the config I did.

Thanks

 

[HCHTech]

Just a thought - try disabling iPv6 on your computer. Also, there is the ability to block by IP, so you could try changing the IP of your computer as well in case you somehow ended up on the blacklist.

 

[GTP]

http://martynbristow.co.uk/wordpress/blog/synology-nas-locked-myself-out/

https://blog.chipx86.com/2013/12/23/breaking-back-into-your-network-with-the-synology-web-ui/

Hope this helps

 

[drpcfix]

My 2 cents - their support has been AWESOME each time I've contacted them. They've even done raid repairs remotely via ssh for me from booting from recovery media..

 

[trevm999]

My 2 cents - their support has been AWESOME each time I've contacted them. They've even done raid repairs remotely via ssh for me from booting from recovery media..

Hmm, I've given up on the support and just go to the forums now. It seemed like the answer from support was always a fresh reload of the OS.

 

[drpcfix]

Hmm, I've given up on the support and just go to the forums now. It seemed like the answer from support was always a fresh reload of the OS.

I've only tried on the 4 bay, but you can take all the drives out, put a new single drive in, install the os - then plug in 3 of the 4 drives - and mount them. Their support has done this with/for me twice when I had a drive fail and it crashed during rebuild.

(I've run like 20 of these over the last 10 years, only those 2 times needing recovery so far)

 

[1on1 Computer Services]

Just a thought - try disabling iPv6 on your computer. Also, there is the ability to block by IP, so you could try changing the IP of your computer as well in case you somehow ended up on the blacklist.

I don't have IPV6 enabled, and I already tried from two other networks

Thanks

 

[1on1 Computer Services]

http://martynbristow.co.uk/wordpress/blog/synology-nas-locked-myself-out/

https://blog.chipx86.com/2013/12/23/breaking-back-into-your-network-with-the-synology-web-ui/

Hope this helps

Thanks, but I can't get in through ssh, That was the first thing I tried yesterday. None of the users/passwords I had setup will work.

This is really strange, and apparently not an uncommon problem with these things.

 

[lcoughey]

I haven't play with synology, but know with qnap, the only account that works with SSH is admin.

 

[1on1 Computer Services]

Found this in the quick reference guide under the Reset Button:


1. Press and hold until you hear a beep sound to restore the default IP
address, DNS server, and password for the admin account.
2. Press and hold until you hear a beep sound, then press and hold again
until you hear three beep sounds to return the DiskStation to “Not Installed”
status so that DiskStation Manager (DSM) can be reinstalled.


Ended up using the 1 option to get back into the Admin account.

Just an FYI if you ever run into this issue.

 

[trevm999]

I haven't play with synology, but know with qnap, the only account that works with SSH is admin.

It is the same with Synology

 

[johnrobert]

I was going to change my IP to static then I thought what if I get locked out of NAS
nice to know the number 1 method