Spectrum/Charter email certification errors???

[Diggs]

All my Charter.net email accounts on both phone and laptop are down this morning. I'm getting cert errors. I can log into email through a browser.

"The certificate for mobile.charter.net:993 does not come from a trusted source."

Not sure what is going on? (I'm getting texts from customers asking what is going on? I'm guessing someone forgot to renew their certs but am still looking to find out what happened?

 

[timeshifter]

twc.com (which is the same, I believe, as charter.net, just depends on the region) is a nightmare. Anyone I run into that's using that domain for their email is told to get the hell out of there as soon as you can.

About a year ago someone couldn't get to their mail. I tried the usual things, assumed they had the wrong password. Couldn't reset password - that service was non functioning at the time, they had no way to do it, told me I'd have to wait. After a few days it started working again without changing any passwords.

 

[GTP]

Yesterday, I had the same issue with syrahost. I called Vodien and was told "everything was ok on their end" - as usual. After some back and forth with the agent they finally admitted that they'd changed from syrahost to cp-wc96.per01.ds.network and gave me new settings for Evolution.
Eye rolling moments!

 

[Diggs]

Anyone I run into that's using that domain for their email is told to get the hell out of there as soon as you can.

Since I have Spectrum/Charter cable I use some of the free mailboxes that come with the account. Been using them for 25+ years and really no issues until now.

The old customers that have contacted me are using Thunderbird like I am so I was wondering if there is an issue there but I see the topic has blown up on Reddit on phones, PCs, Outlook, etc.

 

[britechguy]

This falls under the, "These things will happen," category. If you're lucky (and it appears you have been) they will happen very, very infrequently.

I can't complain if any service provider of any type experiences a service issue once every 25 years and that gets resolved in a timely manner.

 

[Sky-Knight]

All my Charter.net email accounts on both phone and laptop are down this morning. I'm getting cert errors. I can log into email through a browser.

"The certificate for mobile.charter.net:993 does not come from a trusted source."

Not sure what is going on? (I'm getting texts from customers asking what is going on? I'm guessing someone forgot to renew their certs but am still looking to find out what happened?

Not sure what's going on? The person responsible for renewing the SSL certificate for mobile.charter.net didn't do their job. It happens... a lot. Which is why the general wisdom is to automate certificate renewals. And why certificate lifetimes are being forcibly shortened to encourage this fix.

 

[Diggs]

Not sure what's going on? The person responsible for renewing the SSL certificate for mobile.charter.net didn't do their job.

I was thinking if that was all there was to it then certs should be restored by now but it's been three days..... Hmmm.....