shuts down only playing netflix

[carrcomp]

No it can't. Crash, yes, freeze, absolutely. But software can not cause a computer to shut down suddenly with no power. Software can cause overheating, or issues with a driver which silver light could be causing the GPU to heat up to much, but it still means there's a hardware problem.



Have you had a chance to open it up yet? In some cases even prime will not heat it up enough if its the GPU getting too hot.

Or if there's wierd issues with the system files that are interacting with Silverlight.

I had this problem with Windows Live Messanger. I'd launch it and chat on it for about 40-60 minutes and my computer would just power off. Nothing else I did would crash it.

This is also why I suggested Revo and not a regular uninstall. Don't ask me why it happens as I'm not a programmer, but I know what I needed to do to fix it.

 

[gunslinger]

Just got a call about this same issue today. She said her computer just shut down and will not reboot. I asked her what she was doing when it happened and she said Netflix. Let us know what you end up doing.

 

[carrcomp]

Just got a call about this same issue today. She said her computer just shut down and will not reboot. I asked her what she was doing when it happened and she said Netflix. Let us know what you end up doing.

Will not reboot is a different story entirely than what he's talking about.

What troubleshooting have you done on it? Just out of curiosity

 

[gunslinger]

Will not reboot is a different story entirely than what he's talking about.

What troubleshooting have you done on it? Just out of curiosity

None. I just got the call this evening. A few questions and thats all. She said she would get it to me tomorrow.

 

[carrcomp]

Fun.

At least she's not trying to shove it on your lap.

 

[ell]

Just got a call about this same issue today. She said her computer just shut down and will not reboot. I asked her what she was doing when it happened and she said Netflix. Let us know what you end up doing.

I sure will, still waiting to hear back. She's describing a over-heating issue, it runs for 45 mins, shuts off, reboot, runs for 15, if she lets it sit a while in between (cooling off I presume) it will play a little longer the next time. Why wouldn't playing a DVD shut it down too though I don't know, thats why I'm suspecting Silverlight.

 

[Larry Sabo]

Have you been checking GPU temps with GPUZ? I recently found that the thermal pad I bought was a really crummy thermal conductor, yet claimed superior (6W mK) thermal conductivity. I foolishly was monitoring temps with CoreTemp instead of GPUZ and the difference was mind-blowing--30C at times. My faulty thinking was the GPU is only an inch away from the CPU on the same heat sink so CoreTemp would reflect both CPU and GPU temps. The thermal pad was effectively isolating the GPU from the heat sink so CoreTemp did not reflect an overheating GPU. Replaced the pad with a 1mm copper shim and GPU temps were 77C after 10 minutes of FurMark--excellent.

Edit: The original problem was that the laptop would spontaneously shut down while paying movies/videos, even though the exhaust air temps were not outrageous. This after clearing a blocked rad, too.