hi Has anybody run across this, I had a Toshiba laptop that was only shutting down when playing streaming video it would play DVD's and music just fine I checked out the vents and everything seems clear it didn't shut down on me when I ran it overnight but then when the customer got it back she says its still shuts down with Netflix she reinstalled chrome and Flash Player but I'm just wondering if maybe it could be a Silverlight or some other issues that I'm not aware of. I cleaned it up, tweaked processes too. Info appreciated, thanks
shuts down only playing netflix
- Thread starter ell
- Start date
carrcomp
Well-Known Member
- Reaction score
- 178
- Location
- Barrie, ON
Thanks, I will suggest it to her, does netflix even use silverlight with chrome?
carrcomp
Well-Known Member
- Reaction score
- 178
- Location
- Barrie, ON
Xander
Banned
- Reaction score
- 66
- Location
- Niagara region, Ontario
Sounds about right. Netflix is the only site I can name that uses Silverlight so that's a pretty likely cause of it right there.
I'd revo the old silverlight outta there and reinstall the latest.
I'd revo the old silverlight outta there and reinstall the latest.
carrcomp
Well-Known Member
- Reaction score
- 178
- Location
- Barrie, ON
Xander
Banned
- Reaction score
- 66
- Location
- Niagara region, Ontario
carrcomp
Well-Known Member
- Reaction score
- 178
- Location
- Barrie, ON
I've been calling it by the wrong name for ... Oh God ....
Xander
Banned
- Reaction score
- 66
- Location
- Niagara region, Ontario
I always thought they were implying it was REVOlutionary.
Knightsman
Well-Known Member
- Reaction score
- 32
How is it shutting down? Software is not going to cause a computer to "shut down" immediately.
Open it up, and clear out the dust thats between the fan and heatsink. You cant see it without the fan out.
Open it up, and clear out the dust thats between the fan and heatsink. You cant see it without the fan out.
carrcomp
Well-Known Member
- Reaction score
- 178
- Location
- Barrie, ON
Sure it can.
But, that's why I asked him to start streaming YouTube.
YouTube should take all the same resources with just a software change.
ComputerRepairTech
Well-Known Member
- Reaction score
- 804
- Location
- Columbia, SC
Is that necessarily correct? I haven't used netflix in a while but I recall clients that had those crappy walmart laptops struggling frame rate wise on netflix videos but being able to handle youtube videos just fine.
carrcomp
Well-Known Member
- Reaction score
- 178
- Location
- Barrie, ON
As it happens I ran into an emergency and the laptop I have now is a crappy walmart laptop.
Not only can it run Netflix but I can also use the HDMI port to connect it to my TV while doing the same (ooohhhhhh ahhhhh)
WHat it can't do is run Minecraft .... with 8 GB of ram .... *sigh*
That was my first thought, I should have opened it up, but it appeared they had already cleaned it out good and it ran very quiet, and if it was just an overheating issue I would think playing movie from dvd would have the same effect. Dang thing never crashed on me playing flash from abc.com
Coastalbendcomputers
New Member
- Reaction score
- 2
- Location
- South Texas
If you want to narrow out overheating run Prime95 with any hardware monitor see how hot it gets. That will push it to the limit.
carrcomp
Well-Known Member
- Reaction score
- 178
- Location
- Barrie, ON
Knightsman
Well-Known Member
- Reaction score
- 32
No it can't. Crash, yes, freeze, absolutely. But software can not cause a computer to shut down suddenly with no power. Software can cause overheating, or issues with a driver which silver light could be causing the GPU to heat up to much, but it still means there's a hardware problem.
Have you had a chance to open it up yet? In some cases even prime will not heat it up enough if its the GPU getting too hot.
I haven't heard back yet since I sent her the suggestion to try uninstalling silverlight and try ie and YouTube. I have a feeling its overheating, seeing as its a toshiba and from my experience they can run hot, however I don't think shell want me to put much into it, I already fixed her dvd drive and removed viruses on it, ofcourse it never shut down on my bench.
- Reaction score
- 3,020
- Location
- Fort Myers, FL
Silverlight caused 4 tune ups to go bad. Remove that junk and don't install again. Was not worth my time.
I'm even skipping Adobe updates and maybe java moving forward in tune ups. Causes too many call backs.
I'm even skipping Adobe updates and maybe java moving forward in tune ups. Causes too many call backs.
carrcomp
Well-Known Member
- Reaction score
- 178
- Location
- Barrie, ON
If the customer wants to keep watching Netflix on their computer they will need it.
Similar threads
