I officially boycotted Laplink last week after THREE machines coming back from having used it.
Broke Windowsupdate on one, and all sotrs of weird stuff going on with the other two.
Im an affiliate, and had used it quite a bit. Also built it into my pricing structure as a N&P option.
Can't afford the time to have machines come back. Laplink firmly out of my toolkit until they improve the reliability of its results.
I've had one go bad, and I've done many. The Pro version lets you choose what you wish to move, if that's any help.
Rick
Honestly I think a clean install of everything is the safest way to go in any situation. Just copy the user profiles, programs folder, and find drivers on the internet.
Honestly I think a clean install of everything is the safest way to go in any situation. Just copy the user profiles, programs folder, and find drivers on the internet.
Why would you copy the program files folders over if you have done a clean install? Same with user profiles, especially since malware loves to hide there. Data from the user profiles, certainly.
Rick
Why would you copy the program files folders over if you have done a clean install? Same with user profiles, especially since malware loves to hide there. Data from the user profiles, certainly.
Rick
Assuming this is not a rhetorical question
Because customers like their machine to come back as close as possible to the way it was before it was repaired - with the problems solved, of course!
Particularly a valuable practice if the customer has a lot of software installed - the idea being to save them the trouble of having to put everything back on again.
Its the old chestnut of a N&P not being a 'proper fix' because it does a lot more than 'fix' the problem, it also causes the customer inconvenience because they have to spend time setting up their software and figuring out how to make it work the way it did before.
But, yeah, in the case of Laplink, Im not going back to it for now. too much hassle.
--- one of the reasons for which is that they dont provide 24/7 support - no live chat, no phone desk after hours. In my time zone (Australia) this is a major headf@ck when something goes wrong, adds to the time the repair takes, and means I have to make calls out of normal working hours to solve problems caused by their software.
Just not worth it.
Aside: Many years ago I worked in International Air Cargo. Frequently had to get up in the middle of my night to talk to guys on your side of the globe.
Rick
Hi Rick
Yeah - if you guys over there would just set your clocks to the correct time, it would be a lot easier for both sides![]()