RepairShopR - Need Guidance

[drpcfix]

Seems like it worked, trying a few more years. How are you doing this by evaluating headers?

We are actually looking at the line that your mail client builds that says:

| From: John Doe <john@aol.com>

Also anyway for my techs to print the estimate or invoice for a job but to not list the price and final amount?

I'm having to remind and double check what's packed for installation.. rather just give them estimate or invoice that says 3 battery backups 3 wireless keyboards, 3 computers, etc

This is a good idea..

On a scale of 1-10 on importance - how important is this feature?

Also just saw a preview for Accello looks like the got a nice project management. Do you have something in would?

Are you asking if we'll integrate project management soon? We aren't super excited about it.

We probably are going to make it so techs can "subscribe" or "follow" a ticket, and add task lists - so it'll be pretty much there for super basic stuff.

For big stuff you should be in www.trello.com anyway.. They own this space at this point and integrate to everything - great company.

Today you could use Zapier to automatically setup a trello board and connect it to a ticket when a ticket is put in a specific status or has a specific "Ticket Type".

 

[marley1]

Troy - the alert worked for one customer but not the other. I think the issue is its looking for the contact name. I can give you an exact user/ticket on email if you like? I need something that can find the domain name, most of my clients are @domain.com

Estimate thing for me is getting up their on priority. I am tired of paying the guys to go back and forth. I have mentioned in the past but i am happy to pay to expedite.

 

[drpcfix]

Troy - the alert worked for one customer but not the other. I think the issue is its looking for the contact name. I can give you an exact user/ticket on email if you like? I need something that can find the domain name, most of my clients are @domain.com

I updated our email parser for that example - next time it'll work. You can try again in about 5 minutes.

I also added an email rule that will catch their whole email domain and create sub-contacts automatically.

 

[marley1]

Troy,

Any update on the emails?

Also just hung a tv can this ticket page make noise when a new ticket comes in our when one is taking too long?

 

[drpcfix]

Also just hung a tv can this ticket page make noise when a new ticket comes in our when one is taking too long?

Noise isn't a thing ppl usually want

You already play with the timing so they turn yellow/red when you want? That moves them to the top and is typically really helpful..

If you want noise bad enough to get a raspberry pi let me know, I'll help you hook up a webhook to do it.

 

[marley1]

I have a full Windows 10 machine running this. Possible with that? Sometimes we are engulfed in something else

 

[HCHTech]

Digging this old thread up a bit - I am in the middle of a trial, hopefully on the fast track to ditching mHD. I have a big screen TV on the wall for my Max dashboard, and true to their hounddog roots, whenever a new alert pops up, you hear a dog barking. When I first set it up, I thought - "oh Man, I'm going to hate that - how do you turn it off?". But, over the last year I've had it, I really like the notification sound - it makes me look up and want to know what the problem is. I think it's a good thing. Now if I could only get the resolution up (down) so these old eyes could actually read it across the room. The ticket dashboard in RS is way better at readability.

 

[drpcfix]

Digging this old thread up a bit - I am in the middle of a trial, hopefully on the fast track to ditching mHD. I have a big screen TV on the wall for my Max dashboard, and true to their hounddog roots, whenever a new alert pops up, you hear a dog barking. When I first set it up, I thought - "oh Man, I'm going to hate that - how do you turn it off?". But, over the last year I've had it, I really like the notification sound - it makes me look up and want to know what the problem is. I think it's a good thing. Now if I could only get the resolution up (down) so these old eyes could actually read it across the room. The ticket dashboard in RS is way better at readability.

You are saying you also want a sound? ...

 

[HCHTech]

You are saying you also want a sound? ...

Sure, if it's possible - not a deal breaker in any way - but I was surprised that I ended up liking the notification sound with the Max dashboard. Probably solely in the "nice to have" category.

I am seriously excited about the auto follow up capabilities in the marketr module, btw - this is going to change the way folks see my business.

 

[drpcfix]

I'm going to add this: http://www.thesoundarchive.com/play-wav-files.asp?sound=email/youGotmail.mp3

 

[Porthos]

I'm going to add this: http://www.thesoundarchive.com/play-wav-files.asp?sound=email/youGotmail.mp3

Oh please not that one. Besides its probably copyrighted.

 

[Krynn72]

I'm going to add this: http://www.thesoundarchive.com/play-wav-files.asp?sound=email/youGotmail.mp3

How about this?

 

[marley1]

I still think this should be an option. Alert for new ticket, alert for ticket taking too long etc