Repair shopr

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ElementalWindX

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After coming back here and hearing so much about this I've been looking into it for replacing mhelpdesk.

Loving so much about it so far except my hangups:

1) Cannot process electronic checks automatically on reoccurring invoices.
2) Does not integrate with n-able, but does with GFI.
3) How do you take signatures? Even the ipad app doesn't have a place to get them.


If other users of repairshopr can chime in and let me know their thoughts on these issues, also detail your process for walk in customers from start to finish that would be great. Also how are you taking signatures? We prefer to be paper free and have always taken signatures over ipad, and email everything out.

Thanks :)
 
I've figured most of this stuff out now. They actually use the topaz signature pads which I think is way better than using ipads. I can actually use a credit card swiper with them as well.

I'm still curious how other repairshopr users handle their work flow of walk in customers with this system if anyone wants to speak up.
 
I just checked with my son (he runs the shop for me). We have an iPad in a Square Stand. When a customer comes in, he uses RepairShopr on Safari on the iPad to check in, and to have the customer sign the ticket.

When someone checks out, he uses the iPad RepairShopr App to take payment (cash, check, or credit card). The App hands the Credit Card payment over to Square, which processes it and allows us to swipe their card (or insert the chip card). Square then hands the information back to the RepairShopr app.

We also have RepairShopr integrated with Xero, and the invoices and payments are sent over automatically.

We used to use GFI, but left them in favor of NinjaRMM, and use the integration for Ninja, which seems to work well, allowing us to launch a TeamViewer session right from RepairShopr if needed.

Hope this helps!

Brian
 
I have clients sign the ticket area on my iPad or iPhone.

Or you can also create an intake form and have them sign it before work has begun. That cane be signed through the Repaieshopr app.
 
Your PCMD said:
I wonder why RepairShopr doesn't offer Square integration with the OMA since its an API.
Click to expand...

Square only works on ios/android - and it does work on OMA.

Their rates are "card not present" (3.5%+fees) for their recurring, which is a total dealbreaker for me. I won't integrate that until they allow a better rate. If you use Vantiv for the same thing you get all the same features, plus more, and it's only 2.69% even for the recurring.
 
drpcfix said:
ACH should be coming by this fall hopefully - we are planning it now.
Click to expand...

Love this! You're the first person to tell me that out of a couple I spoke to today. Hope that's #1 and n-able integration #2 haha.

As far as intake form, we take a $45 deposit on all work we take in. People used to treat our shop like some computer grave yard before I started that policy. So our workflow goes as: customer comes in, we create a ticket with a small pre diagnosis and one hour minimum. We create an estimate and have the customer sign it which includes our terms of service. We then create an invoice and have them pay the $45 deposit. After work is completed and the customer comes back, we close the ticket, and then take remainder of pay and have the customer sign the invoice.

Hoping there is a quick one/two button method for doing this work flow. Going to ask the fella on boarding us Wednesday about this as well.

Squares rates suck so bad. Stripe is way better. I was real close to going with that Vantiv processor but the wording on their contract is just like Windstreams (wonder how many of you experienced that horrid company as well?). Where they tie you down to a one year contract, and claim you're fine if you give a 30 day written notice you don't have to pay their $400+ cancellation fee. They also have wording in there where if you don't respond saying you want to cancel, they auto re sign you up for another year. On top of that I also read maaaaaaany reviews online discussing people's experiences with this very issue.

So the half precent lower rate for my clients isn't worth the possible future nightmare, litigation, and fees on me.
 
ElementalWindX said:
Squares rates suck so bad. Stripe is way better. I was real close to going with that Vantiv processor but the wording on their contract is just like Windstreams (wonder how many of you experienced that horrid company as well?). Where they tie you down to a one year contract, and claim you're fine if you give a 30 day written notice you don't have to pay their $400+ cancellation fee. They also have wording in there where if you don't respond saying you want to cancel, they auto re sign you up for another year. On top of that I also read maaaaaaany reviews online discussing people's experiences with this very issue.
Click to expand...

This isn't true at all for our deal with them, there is no termination fee. We had to negotiate a lot to get this..

They have a "contract" because lawyers were dumb, but you have no monthly minimums and no termination fee if you give them 30 days notice. In the 30 days you don't have to do anything. It's exactly like square except they word it differently. You can just stop using it any time, no fees, and no fee to cancel. We spell it out quite clearly in our App center and in the help areas..
 
I'm not trying to insult you, or be negative and I would agree with you if it wasn't for my attorney's advice, and for my first hand experience with Windstream and their almost identical contract with a client of mine. Their sales guy said the same thing. "Give us a minimum 30 days notice and we will cancel your contract when it ends." Well 12 months before the 3 year contract was set to expire we called them to let them know we were switching to TWC fiber, then 6 months, then 3 months, then 60 days, all notified via phone call and even a few times via email. All the reps we spoke to said we were good to cancel. Then the day of switch over we get TWC installed, called Windstream to cut off the services and they refuse to cut off and said we were auto renewed for a year term and had never told them we wanted to cancel, THEN and only THEN they stated we had to hand write them a signed letter by the company owner on a company letter head and snail mail them the letter to cancel the contract, and ONLY within the last 30 days of the contract. They continued to bill the client for 6 months at $600/mo and then after 6 months tried to take the client to court for past due payments (obviously since the client stated they no longer wanted their services). Some insane bs to where I will never resell Windstream ever again. It also taught me a valuable lesson about getting attorneys to help read and translate contracts before signing them.

Their contract was worded identically to Vantivs contract. "However if your initial term is one (1) year and you provide us with thirty (30) calendar day's prior written notice of termination, the above termination fee will be waved."

Their retention department could do the same as Windstreams and pull some bs "hand written by company owner on company letter head snail mailed to us" trick.

That termination fee which is written in the contract, starts out at $400~ (I don't have the exact contract in front of me anymore) but also increases based off some other variables. What reputable company charges clients for leaving them? I don't with mine, and neither does square, paypal, or stripe.

I had 3 attorneys look it over and highly advise against signing it.

I will agree I didn't see anything about monthly minimums though.

Just letting you know, you might want to have them edit their contract if they want people to sign on with them. Especially with the types of reviews easily found on google about them.

My experience with stripe has been A+. No hassle, no trouble at all. My only motive for switching was the lower rate, and the ability to swipe a card.

If you guys are working on ACH though, I imagine that'd be through stripe and really I should stick with them anyways. :)
 
ElementalWindX said:
Love this! You're the first person to tell me that out of a couple I spoke to today. Hope that's #1 and n-able integration #2 haha.

As far as intake form, we take a $45 deposit on all work we take in. People used to treat our shop like some computer grave yard before I started that policy. So our workflow goes as: customer comes in, we create a ticket with a small pre diagnosis and one hour minimum. We create an estimate and have the customer sign it which includes our terms of service. We then create an invoice and have them pay the $45 deposit. After work is completed and the customer comes back, we close the ticket, and then take remainder of pay and have the customer sign the invoice.

Hoping there is a quick one/two button method for doing this work flow. Going to ask the fella on boarding us Wednesday about this as well.

Squares rates suck so bad. Stripe is way better. I was real close to going with that Vantiv processor but the wording on their contract is just like Windstreams (wonder how many of you experienced that horrid company as well?). Where they tie you down to a one year contract, and claim you're fine if you give a 30 day written notice you don't have to pay their $400+ cancellation fee. They also have wording in there where if you don't respond saying you want to cancel, they auto re sign you up for another year. On top of that I also read maaaaaaany reviews online discussing people's experiences with this very issue.

So the half precent lower rate for my clients isn't worth the possible future nightmare, litigation, and fees on me.
Click to expand...


I was doing 400k a year with square and had a rate of 2.4 with them. I moved to vantiv to be integrated. With the 3.5 not present I was paying about 2.69.

Regarding your work flow I had the same issue.

Here is our process.

We create a ticket when a customer comes in.
Click take deposit button.
It has 5 buttons for our different deposits. (50 diag and so on)
Take payment.
Now they have a -50 on their account.
We do work and create the new invoice and the 50 is auto deducted from the total.

If they decide not to get it repaired we mark the ticket as resolved and the 50 becomes income and zeros out.
 
ElementalWindX said:
Their retention department could do the same as Windstreams and pull some bs "hand written by company owner on company letter head snail mailed to us" trick.

That termination fee which is written in the contract, starts out at $400~ (I don't have the exact contract in front of me anymore) but also increases based off some other variables. What reputable company charges clients for leaving them? I don't with mine, and neither does square, paypal, or stripe.

I had 3 attorneys look it over and highly advise against signing it.

I will agree I didn't see anything about monthly minimums though.

Just letting you know, you might want to have them edit their contract if they want people to sign on with them. Especially with the types of reviews easily found on google about them.
Click to expand...

I agree that getting into a contract like this is a nightmare - and I had experiences like yours with multiple vendors from ISPs to Merchant accounts.

I guess the difference here is we negotiated this deal, we spell out the details on our page about it, and I'll personally vouch for the deal and pay any termination fees if you somehow got some. We made this a friendly deal intentionally.. We just couldn't make them write the contract any friendlier.

5ZkB0re.png
 
AndrewFergus said:
We are using Stripe, the % taken isn't too bad but the five working days wait to get reimbursed is a bummer.
Click to expand...

We use Dharma Merchant Services but Helcim is good as well. You can read reviews of both on Merchant Maverick. Both actually publish their rates online, are super easy to work with and are month to month.

Cash flow is bad enough in this business to mess with Stripe's holds. Just get an Authorize.net account and a real processor.
 
Might be something about us not being in the States. I will look into it though as we have done $10K over the 4 months we have been using it.

Edit: Found it
"2 day rolling
Applies to: Australia, United States"
 
Last edited:
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