Remote Support

[cmonova]

price

I saw pricing for GoToMeeting before and I think for some reason it was like $100 a month or something like that. Not positive.

I own a Bomgar for remote support and it comes with a built in WebEx function for 25 users. So it is sort of dual purpose.

 

[TechnoKelvin]

Ouch, yeah. It was a good tool but I just looked at the prices. It's good for big companies but not little guys like us.

 

[generalj]

So I just customized a VNC Single Click. IT took about 5 mins and seems to be exactly what I need.

The file is small and the customer just clicks and it connects to your computer.

I don't know why anyone would want to pay for something when this is free, offers branding, offers encryption and it very very easy for a customer to use.

The only downfall I can see if I wanted to remote from outside of my place and but like stated previously I can always vpn to do that.

BTW what do you guys think is a good charging structure for customers to use this service?

 

[Holzster]

I cut 15% on all remote services - I advertise that also. I get 2-3 remotes done a week at night while I watch a baseball game!!

These are the "my computer is infected I need ......" calls

Like I stated before I use www.4remotesupport.com works GREAT I used to do Single click but I hated changing the exe file everything I was at a different IP address. At $225.00 per year an inexpensive tool for me.

 

[Crgky127]

I'm not positive if I remember correctly, but I think on PCHelpware/VNC-SC you can use a repeater with a non IP dependent username.

I think a percentage of onsite minus travel costs plus remote software costs (if any) makes the most sense.

 

[cmonova]

remote

Ouch, yeah. It was a good tool but I just looked at the prices. It's good for big companies but not little guys like us.

I'm a little guy also....

If you look at price you always have to look at the long run of things. And if you go by "free" versus "pay" typically "pay" is going to win out.

If you do one or two remotes a week/month etc then probably free is great. If you do alot of them or if you use them for businesses you have then free will not cut it for what we do.

 

[TechnoKelvin]

I'm a little guy also....

If you look at price you always have to look at the long run of things. And if you go by "free" versus "pay" typically "pay" is going to win out.

If you do one or two remotes a week/month etc then probably free is great. If you do alot of them or if you use them for businesses you have then free will not cut it for what we do.

Agreed 100%.

I'm just starting out so i'll stick with Crossloop but if the remote support portion of my business gets bigger I'll pay for one of the services mentioned in this thread.