Remote Support

[greggh]

So run your VPN over port 80. Or 443.

You'd have to be smarter than any hotel sysadmin I've ever run into to prevent an SSL VPN over 443 without also pissing off all the business customers who want their https webmail.

I mean, it's possible. It's also bad customer service AND going to piss off people who are the type to hold grudges against your chain and not do business with you again.

JohnR is correct. I have an SSL VPN running on 443 at home, and the same at work. I have 2 SSL enabled websites running from work too, but I have them moved off to a non-standard port so the VPN doesnt interfere.

 

[XT18]

I use to play around with a web based vnc server (http://vncj.com/default.aspx) to help out some friends with their computers its written in java so you would just tell someone to visit the page and the server would be running on their computer and you can just connect to them with whatever vnc client, only downside is that its not reverse so the routers will block it. Here is also a tutorial on how to set up free reverse vnc connection http://www.raymond.cc/blog/archives...y-remote-access-with-vnc-reverse-connections/ Or you can always get a cracked copy of Symantec PC Anywhere 12

 

[ninjaman001]

Not sure if anyone has mentioned it, but has anyone tried Crossloop? I've used it a couple of times and it seems to work ok. It works behind routers with out any configuration. A small exe that I email to a client, he installs and in 5 minutes or less, I'm in.

 

[MrMille]

I tried crossloop, it's good, but logmein is the best, but due to password management issues I've stopped using logmein.

 

[gadz00ks1]

I use 4remotesupport.com - $250.00 per year - works like logmein. I can reboot the machine in safe mode & it will reconect to my PC!! I can have multiple sessions open at once - while one machine is running a scan & can work on another one!

This statement makes this worth researching.

 

[steelaz]

This statement makes this worth researching.

Also it looks like they lowered price to $225 a year.

 

[Holzster]

Yea it is 225/ Year I put down 250 by mistake.

I still use it 3-4 times per week.

Holzster

 

[chumby]

Just started using Logmein Rescue, a little expensive $1069 for a year, but the easiest remote app out there. It is also customizable for your company.

 

[MrMille]

pricey for lone wolf outfits

 

[cmonova]

remote

I'm still using DualDesk and it's only a one time fee. Plus, you get updates forever. Can reboot and reconnect. Can boot into safe mode, etc.
Can't see paying the monthly or yearly fee on any of the others.

 

[Checkmate]

@ cmonova Does DualDesk offer branding? I'm looking at setting up something like this with my pcs that I build. So would be interested in knowing if I could brand with my logo, put an icon on the desktop for the EU.

 

[cmonova]

dualdesk

Yes you can get branding. All Icons can have your name or logo on it.

 

[Crgky127]

PCHelpWare is pretty good. Branding, repeater, and easy enough for my cousin who doesn't know what a router is.

I was thinking of writing a command line remote control program for those slow connections, but with the amount of people getting DSL/Cable nowadays, do you guys think it's worthwhile?

 

[gadz00ks1]

I'm still using DualDesk and it's only a one time fee. Plus, you get updates forever. Can reboot and reconnect. Can boot into safe mode, etc.
Can't see paying the monthly or yearly fee on any of the others.

Hi, whats the cost of Dual Desk?

 

[cmonova]

price

this is the pricing page http://dualdesk.com/pricing/index.html
it all depends on exactly what you need it to do. Typically the Lite or Expert edition will do everything you need.

 

[Tech-Dude]

What about Cross-Loop.

It's free and all your customer has to do is download and run.

 

[MrMille]

Cross Loop is useful, but it has to go through someone elses server, and it doesn't support reverse connection, which is useful is the line is dropped or you have to reboot. You end up waiting for the customer to accept the connection which feels like an eternity.

Ideally, a remote access solution would not involve the client.

 

[jamesbhp]

If it is a computer you know you will be going back in and out of frequently, or if you need to do extensive work and afraid of getting drop connection with crossloop; you can log initially with crossloop and then add the pc to your logmein account. Not the optimal solution, but I ran into a few techs that like using this method.

 

[MrMille]

not optimal, but quite clever

Combined with Roboform to manage the passwords, it's workable.

 

[TechnoKelvin]

Surprised no one mentioned GoToMeeting. I had to use it when I needed help with my hosting site. They configured a port for me using this tool and it was easy to set up and use.

I'm not sure how it is though from the other end, the person actually paying for it.