Remote Support

[breadtrk]

Check this out, might be some help in deciding.

http://downloads.techrepublic.com.com/abstract.aspx?docid=301766&tag=nl.e138

 

[cis4smack]

See the lifehacker link below, they make it soo easy!

I like the singleclick vnc as I have used it before in trying to assist a friend with a problem. I think logmein is pretty good as it does ont require port forwarding on the users or techs end, but the price is just too high for me.

 

[cmonova]

Remote

I use logmein but the free version for certain people. But, for daily usage to do any remote work I use a program called DualDesk .It is a one time fee software but is great and very easy for a customer to connect to you.

 

[AnotherTechGuy]

Hey guys LogmeIn is great stuff, Dameware is also, But for me I have been useing Crossloop it is free I just get the customer info for billing and in the proccess of doing PayPal payments this small tool works great for my on the side clients and for starting out my customer base.....

 

[jsmith773]

Did you have problems with setting up VNC because I created the neccessary file and enabled port forwarding on my router I also uploaded the file to the website to make the program for the client computer. and I could not get it to work. It says connecting to server... ...Could not connect to server... and never connects

 

[AnotherTechGuy]

Setup It sets it self up

I use it for customers can install it on the system and issue me the 12 digit code from there system and click on connect and answer that they wish me access to there system
All I had to do was like the website says download and install

 

[Holzster]

I use 4remotesupport.com - $250.00 per year - works like logmein. I can reboot the machine in safe mode & it will reconect to my PC!! I can have multiple sessions open at once - while one machine is running a scan & can work on another one!

 

[cmonova]

Crossloop

I just recently started using the Crossloop and it seems to be working very well. So Now I run DualDesk (my main one) and Logmein and crossloop. For setup and ease crossloop is great.

 

[tartis]

If you offer remote service for new customers, how do you bill them? Do you get a payment before doing the work?

 

[greggh]

You take their credit card up front, do the work, and charge the card afterword.

 

[shortcircuitcomputer]

I'll tell you what the best solution to this is.....

Get UltraVNC and let me explain why.

With UltraVnc's "Single Click" add on you will be golden. The problem with most VNC's is that you need to have your customer open up ports on the router and firewalls. With Single Click , that does not have to be done on the client side. Secondly , you don't want to have to walk your customers through installing a program (like cross loop), its just a pain. With Single Click , you can make a CUSTOM .exe (Can fully customize the look and feel with your logo or w/e you want) that will AUTOMATICALLY install itself without the customer having to do anything , and remove itself from there PC when you disconnect.

All you would have to do is customize your SingleClick , and put it on your website. When you need to do a remote session , direct the user to your website to download it (usually a small file , the one I use with my company is 200kb). They just hit the connect button in the program , and your connected.

Best part , its Absolutely free, so go try it out!!!

 

[tartis]

I'll tell you what the best solution to this is.....

Get UltraVNC and let me explain why.

With UltraVnc's "Single Click" add on you will be golden. The problem with most VNC's is that you need to have your customer open up ports on the router and firewalls. With Single Click , that does not have to be done on the client side. Secondly , you don't want to have to walk your customers through installing a program (like cross loop), its just a pain. With Single Click , you can make a CUSTOM .exe (Can fully customize the look and feel with your logo or w/e you want) that will AUTOMATICALLY install itself without the customer having to do anything , and remove itself from there PC when you disconnect.

All you would have to do is customize your SingleClick , and put it on your website. When you need to do a remote session , direct the user to your website to download it (usually a small file , the one I use with my company is 200kb). They just hit the connect button in the program , and your connected.

Best part , its Absolutely free, so go try it out!!!

What are you using for an IP address when you configure UltraVNC SC? I am sure that most techs are behind a router and using Network Address Translation.

 

[MrMille]

Did you have problems with setting up VNC because I created the neccessary file and enabled port forwarding on my router I also uploaded the file to the website to make the program for the client computer. and I could not get it to work. It says connecting to server... ...Could not connect to server... and never connects

Same problems here, it's too difficult to setup.

 

[JohnR]

I am sure that most techs are behind a router and using Network Address Translation.

Probably, but it's also probably a *static* IP address. So you configure your IP or, better yet, your domain name, into the executable that you're sending the client.

You're running the server already, with your ports set up correctly to let them in. They're just running a completely preconfigured client app.

(Note: I don't use UltraVNC. That's just the best way to make it work, and the easiest, so I'm assuming that's how they do it.)

 

[Holzster]

I did the single click for over a year - I was tired of changing the exe file all the time weather i was at home, work, vacation (yes I have to work on most vacations).
4remotesupport.com is 225/year well worth the time it saves me in the long run.

Holzster

 

[JohnR]

I was tired of changing the exe file all the time weather i was at home, work, vacation (yes I have to work on most vacations).

Dude. That's why they invented VPNs.

VPN to your work network, single-click into the "at work" machine that happens to be your laptop whereever you are currently.

 

[Holzster]

i used to tunnel from one machine to another to get to my remote stuff but to many places (hotels etc.) block some proticals this way no matter where onthe internet I am I log on & can work!

 

[JohnR]

So run your VPN over port 80. Or 443.

You'd have to be smarter than any hotel sysadmin I've ever run into to prevent an SSL VPN over 443 without also pissing off all the business customers who want their https webmail.

I mean, it's possible. It's also bad customer service AND going to piss off people who are the type to hold grudges against your chain and not do business with you again.

 

[tartis]

I have been trying Crossloop for the past few days and it works great. A very easy install for a remote customer. You can talk them over the phone in about 30 seconds.

 

[JJsMom]

I have been very interested in Remote Support. I downloaded CrossLoop and VNC. Even looking at some of the information online, it is very difficult for me to get either of these to work. Can someone point me in the right directions for Step-by-Step instructions that can get me up and running. Thanks and Happy Thanksgiving for those that celibrate it.