Recover deleted iPhone photos

[carmen617]

But rather than just dismiss your client out of hand, wouldn't it be better (for yours and their peace of mind) to investigate it anyway?
A quick scan would put your client at ease and net you a few extra dollars.

The thread has gotten way off topic, but no, I don't think I ever described a situation in which I dismiss a client out of hand. This led off from the "we do a lot for free" discussion, which I actually agree with. It's a fine balance between answering a question or two, and getting taken advantage of, but I don't think it stems from a lack of caring.

When I get a call from a client with a problem, I listen to the problem and try to determine if a call is needed. If the problem sounds to me like it's just a pop-up ad that can be fixed with a restart, I tell them to restart their computer and see if the problem goes away. I certainly don't refuse to help them, or dismiss their concerns. Often I wait on the line while they are restarting their system to see what happens. If the ad doesn't return, and they can surf the web normally, I tell them they are probably fine, to keep an eye on things, and to call me if they notice anything strange. If they would feel better if I look at their computer just to make sure, I make an appointment.

I do a residential business, deal mostly in house calls, charge a 1 hour minimum for visiting a client, and a lot of my clients are older people on fixed incomes. if I insisted I had to come to them rather than telling them to restart first, I would consider myself not much better than the crooks who seed the web with their pop-up ads. Yes, I sometimes end up spending 5 or 10 minutes for free on the phone when I could make a quick buck instead, but I consider that outreach and a marketing expense.