RapidSpar Demo Program

$1,995.00, sorry, Ill stick with Acronis. Also, judging from the video, this would not work if there is no internet connection OR would be extremely slow with slower DSL and yes, even dial-up (we still have customers on dial-up) connection.

I just cannot see the cost justification. We've built a cloning station for a quarter of the cost of this device and there is no customers data floating out there on the cloud.

I don't think you fully understand what RapidSpar is capable of. Did you even read through all these posts?
I think you should read or re-read through the posts and you might come out with a different opinion.

I am not qualified to speak on the exact specifications and capabilities but I can determine from my research it is much more than a simple cloning tool.
 
$1,995.00, sorry, Ill stick with Acronis. Also, judging from the video, this would not work if there is no internet connection OR would be extremely slow with slower DSL and yes, even dial-up (we still have customers on dial-up) connection.

I just cannot see the cost justification. We've built a cloning station for a quarter of the cost of this device and there is no customers data floating out there on the cloud.
You may want to understand the product first before getting snarky there cowboy.
 
$1,995.00, sorry, Ill stick with Acronis. Also, judging from the video, this would not work if there is no internet connection OR would be extremely slow with slower DSL and yes, even dial-up (we still have customers on dial-up) connection.

I just cannot see the cost justification. We've built a cloning station for a quarter of the cost of this device and there is no customers data floating out there on the cloud.

Can you point to a place where it says RapidSpar is a cloning station? No offense but did you actually read what the product does?
 
I know, its a data recovery device. I failed to say that our cloning station also does data recovery with hotswappable bays. It appears that this $2k unit will not function without internet connectivity so will it or wont it?. While I am sure there are companies that will shell out the hefty price tag for it, smaller shops just cannot or will not afford it. I know I cannot, which is why I have my cloning station. But data recovery is a mere 1% of sales (maybe 1 recovery per month), so the cost to me, in MY opinion is not justified.

Honestly, it looks like a large external USB HDD enclosure with a LCD screen and a Raspberry Pi thrown in with proprietary software. Again, that's my opinion. I know its not, but thats what it looks like to me. I mean without the proprietary software, I'm seeing $100 in materials, $200 at the most with all the connections and cables, which "looks" to be overkill. Tell me why its worth $2,000. Really, I would like to know.
 
An internet connection is not required. Data is stored locally, not in the cloud. We have had several hard drives that wouldn't image with Acronis, yet this device had no trouble.

As for the price, it's very affordable. It paid for itself in 5 weeks!
 
As a RapidSpar tester, I can assure you this is nothing like your docking station.

I know, its a data recovery device. I failed to say that our cloning station also does data recovery with hotswappable bays. It appears that this $2k unit will not function without internet connectivity so will it or wont it?. While I am sure there are companies that will shell out the hefty price tag for it, smaller shops just cannot or will not afford it. I know I cannot, which is why I have my cloning station. But data recovery is a mere 1% of sales (maybe 1 recovery per month), so the cost to me, in MY opinion is not justified.

Docking stations will use a chipset like a ASMedia or JMicron of their own to pass the ATA commands to the respective bus architecture. They don't handle 'truly' failing drives well, or at all. They, like Windows, expect a working drive - otherwise, they often go into limbo, unmount or even start trying their own error correction routines (Not good). Yes, this unit functions without internet. Internet (seems to be) is only required for the retrieval of drive-specific settings/algorithms and possibly firmware quirk resolution/update using RapidNebula.

No, this device would not be 'worth it' if you are only doing 1 recovery per month. For the rest of us, it may be a tool worth looking into. With any amount of volume of HDD recoveries this device will pay for itself shortly.

Honestly, it looks like a large external USB HDD enclosure with a LCD screen and a Raspberry Pi thrown in with proprietary software. Again, that's my opinion. I know its not, but thats what it looks like to me. I mean without the proprietary software, I'm seeing $100 in materials, $200 at the most with all the connections and cables, which "looks" to be overkill. Tell me why its worth $2,000. Really, I would like to know.

Not to be a tart here, but I think you are missing a lot of the "business" side of this. Few things:

1. R&D - somebody spent a lot of time and money to put this project together, so you have to factor the last year (or however long) it took paying a team of people to develop this. I would suspect 10's, if not 100's of thousands of dollars 'in the hole' before the product even leaves the gate. I'm sure this product isn't going to sell huge amounts, either. I bet somewhere in the 1000's of units due to it's specific use and target audience.

2. Continued support/Backend - Being semi-cloud based, someone has to be the monkey behind that service and support. Support and program updates for the next 5-10 years - gotta factor that in too.

3. Cost barrier to DR - What good would it be to "us" if every Tom, Dick and Jane could get one of these for $100-$200? Think about that for a minute and how that would negatively affect the DR business as a whole, from software to our own TN's DDR300 $300 data recovery.

4. Deepspar is not a charity, they are a business. Businesses make money, they do not sell at-cost. Pretty sure most of us here mark up our products that we sell.

5. This product could easily make $10,000's of dollars or more over a year or two for your business if you position yourself correctly. Seems a small price to pay for success.

For $2000, you're not paying for the "device" and cables - you're paying for a practical solution and function to facilitate the money-making action of data recovery.

Let's get in perspective here: If the world operated at-cost, automobiles would be more than half-off the sticker price. Houses would be the cost of building materials and labor with no interest or title fees. Those (fees, interest) have no direct value to you, yet you still pony up. It just isn't the world we live in.
 
I know, its a data recovery device. I failed to say that our cloning station also does data recovery with hotswappable bays. It appears that this $2k unit will not function without internet connectivity so will it or wont it?. While I am sure there are companies that will shell out the hefty price tag for it, smaller shops just cannot or will not afford it. I know I cannot, which is why I have my cloning station. But data recovery is a mere 1% of sales (maybe 1 recovery per month), so the cost to me, in MY opinion is not justified.

Honestly, it looks like a large external USB HDD enclosure with a LCD screen and a Raspberry Pi thrown in with proprietary software. Again, that's my opinion. I know its not, but thats what it looks like to me. I mean without the proprietary software, I'm seeing $100 in materials, $200 at the most with all the connections and cables, which "looks" to be overkill. Tell me why its worth $2,000. Really, I would like to know.

There is so much wrong with this I can't even come up with a starting point to rebuttal (I'm sure others will). I DID however want to comment on this: "But data recovery is a mere 1% of sales"

Full disclosure, I've worked in the IT industry 22 years now. I've seen lots of hard drive duplications. Most are simple data transfers when someone upgrades a PC. However what I also a see a TON of are PC problems (blue screens, freezing, .net crashing, random errors msg, etc) that are simply because of a few bad sectors. Any software cloning method - and I'm looking squarely at you, Acronis - will "solve" these issues by skipping over bad parts of the drive. Ugh. I don't care if you spend a grand on a high end USB dock with umpteen ports. Whatever home grown cloning station you can come up with can't handle these problems properly. Honestly, we rarely use our Deepspar for actual data recovery. Every duplication gets put on the Deepspar or Bandura because invariably you're going to have a drive with a few bad spots and you need a low level hardware duplication method to get 100% of the data. Period. No way around it. I talk to mom and pop shops all the time and the first thing I'll usually ask is how they do disk duplication. They all use software methods coupled with a USB dock. I genuinely feel sorry for them. So many problems; so many headaches can be solved by using a device such as this. When Atola came out with their short lived Bandura duplicator we jumped at the opportunity. You really don't know what you're missing. They are WORTH far more than their asking price.
 
For $2000, you're not paying for the "device" and cables - you're paying for a practical solution and function to facilitate the money-making action of data recovery.

not to mention - we will be able to potentially recover more, save less time and ultimately make more money - why would you not use this product EVEN if you could bump it up from 1 data recovery, to 2 data recoveries a month!
 
We've got one demo unit in Australia that just arrived there earlier this week. We currently have 5 Australian companies in line for testing, so it should make its way to you in a few weeks.

The first functional release of RapidNebula with some firmware repair capabilities is coming any day now...
 
We are happy to announce that the first release of RapidNebula is now up and running. All current users should upgrade their software/firmware to get access. Diagnostic capabilities have been greatly expanded in this version, but the main addition is automatic firmware repair functionality for Seagate, Western Digital, Toshiba, and Hitachi hard drives. We also fixed a host of different bugs/inconveniences and improved speed by 4-5%.

The most common firmware issues should be reliably identified and repaired already, such as WD slow responding issue, Seagate read cache corruption and most other Seagate background processing issues, Hitachi translator corruption, etc. Even this first release should already recover a significant percentage of drives with firmware issues and there will be regular major improvements over the next year as we gain more case data to work with.

In general firmware repair is going much better than we expected. We are taking a very different approach to this task, so we have to learn a lot as we go. We originally thought we’d only be able to fix 30-50% of drives with firmware issues using our fully automatic methods, but at this point it looks like we are there already and this number will be around 60-80% as early as Q1 next year. Of course the user doesn’t have to know a single thing about drive firmware to have this recovery rate with RapidSpar.

There is only one configuration for firmware repairs and it asks for the maximum level of risk that the user is willing to accept for this recovery. All firmware repair procedures carry a certain level of risk, regardless of which tool or method is being used to do the repair. For example the drive’s degraded heads could introduce corruption when writing to the service area, which would complicate the recovery. We offer three options:

-Low Risk. RapidNebula will only make changes to firmware in drive RAM.

-Medium Risk. RapidNebula will make changes to non-critical modules in the firmware area on the platters.

-High Risk. RapidNebula will make changes to critical modules in the firmware area on the platters.

It’s all very straight forward and I am sure our users will start to see successful recoveries of drives with firmware issues from now on.

I've attached a picture of what the diagnostic log looks like for a Hitachi with a corrupt translator. This drive does not identify at all and running the firmware repair process after diagnostics regenerates the translator in RAM and restores access to data, allowing a full recovery.

Demo program is still ongoing. We are up to 9 demo units and we’ve been more selective about our applicants, which reduced the average waiting time to about 4 weeks.
 

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Hello demo testers and RapidSpar owners.

Did any of you try RapidNebula? We would like to hear from you.

Vlad
 
Hello demo testers and RapidSpar owners.

Did any of you try RapidNebula? We would like to hear from you.

Vlad
My first test of a media cache issue did not work. It is a common case where they drive gets stuck at BSY. I didn't have time to play with it, but will keep testing it with firmware related projects as they come in.
 
Is that drive permanently in the BSY state? Did you fix it on the PC-3000 via terminal?
 
Thanks. We are still getting our terminal up and running. The hardware is all there, but the software is still catching up.

Edit: We released a new update (v1.10) and it should now fix the Seagate case that Luke had, but unfortunately the drive is no longer available to test.
 
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Hello,

There is a unit in UK. It's still in rotation. @Fixedathome.com. Mark, you have 2 people ahead of you. I will contact you soon to confirm shipping details.

Vlad
 
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