wfc4life
Member
- Reaction score
- 7
- Location
- Reidsville, NC USA
I have a client running Quickbooks Pro 2018 on a Windows 10 64 bit, build 1803 computer. Two users access the company data file using multi-user mode which resides (and is shared) from the Office Manager's computer, which is exactly the same make/model computer as the Front Office computer where the issue resides. The Office Manager has no problem opening and accessing the Quickbooks company file. When the Front Office user attempts to access the file she keeps getting this error message listed below after entering her user name and password. This setup has successfully been in place for over a year, and there had been no updates to the operating system since 6/21. Everything worked fine the previous day.
I checked the hard drive for errors, no problem. I turned off the UAC, restarted the PC, and the issue persists. When I open up File Explorer I can easily navigate to the company data file. When I try to open the company file via Quickbooks it doesn't see any of the shared drives, including the one the company file resides in. I tried opening the company file directly, and I get the same error message. I performed a system restore to yesterday, and a message popped up saying it had not been successful. I'm seeing this type of message more and more, however many times the attempted restore does fix the issue. Not this time however.
I also verified all the Quickbooks and Windows 10 security/share settings on the Office Manager computer matched the recommended Intuit settings via their website. The issue still persists.
I'm hoping someone has an idea or recommendation on what to do next. Other than get Quickbooks tech support involved, I'm out of ideas.
Thanks in advance for any help you can provide.
I checked the hard drive for errors, no problem. I turned off the UAC, restarted the PC, and the issue persists. When I open up File Explorer I can easily navigate to the company data file. When I try to open the company file via Quickbooks it doesn't see any of the shared drives, including the one the company file resides in. I tried opening the company file directly, and I get the same error message. I performed a system restore to yesterday, and a message popped up saying it had not been successful. I'm seeing this type of message more and more, however many times the attempted restore does fix the issue. Not this time however.
I also verified all the Quickbooks and Windows 10 security/share settings on the Office Manager computer matched the recommended Intuit settings via their website. The issue still persists.
I'm hoping someone has an idea or recommendation on what to do next. Other than get Quickbooks tech support involved, I'm out of ideas.
Thanks in advance for any help you can provide.