Metanis
Well-Known Member
- Reaction score
- 1,104
- Location
- Medford, WI, USA
Sorry for the length of this, I've spent about 6 hours troubleshooting over the last 2 days!
This is on my own devices and network. I've tested on 3 different computers. The original symptom was that RDP wouldn't authenticate using my Microsoft Account. It continued to function normally when I used a known local account. Windows authentication will not use my current Microsoft Account password. I can continue to login locally via Windows Hello pin on any machine.
When I try to login via password I get a standard message about invalid password. If I use a web browser to login to the Microsoft portal using the current password it works correctly! I'm using a password manager and copy/paste to ensure I know exactly what the password actually is and have it written down in front of me.
I used CoPilot to help troubleshoot yesterday. Among other things it suggested I delete all entries in Credential Manager, which I've done several times now. It suggested I try logging in from my iPhone and that worked fine with the password. It prompted me to do another password reset which I did and it works on the web site but continues to fail for actual Windows PC login.
I've used Winhance in the past to customize my PC environment so I reverted everything to default settings and rebooted numerous times.
One interesting data point is that if I disconnect my Ethernet cable (Wifi is in Airplane mode), I get a message that Windows is disconnected and it prompts me for my old password and that works just fine. Another data point is that I use the Microsoft Authenticator App on my iPhone for 2FA. Yesterday it showed me login attempts from Brazil and from India which I denied. So that opens the possibility my account is being throttled due to too many invalid login attempts.
Otherwise I'm kind of wondering if Microsoft is having some sort of issues with their servers? Another CoPilot suggestion is that my ISP's network has been blocked? I think my next step is to use my alternate ISP connection.
Anyone else having Microsoft password issues? Windows Hello is not having an issue, just actual password use. Is it possible to use Windows Hello for an RDP session? I've always used a password. I'm kind of stumped at this point.
This is on my own devices and network. I've tested on 3 different computers. The original symptom was that RDP wouldn't authenticate using my Microsoft Account. It continued to function normally when I used a known local account. Windows authentication will not use my current Microsoft Account password. I can continue to login locally via Windows Hello pin on any machine.
When I try to login via password I get a standard message about invalid password. If I use a web browser to login to the Microsoft portal using the current password it works correctly! I'm using a password manager and copy/paste to ensure I know exactly what the password actually is and have it written down in front of me.
I used CoPilot to help troubleshoot yesterday. Among other things it suggested I delete all entries in Credential Manager, which I've done several times now. It suggested I try logging in from my iPhone and that worked fine with the password. It prompted me to do another password reset which I did and it works on the web site but continues to fail for actual Windows PC login.
I've used Winhance in the past to customize my PC environment so I reverted everything to default settings and rebooted numerous times.
One interesting data point is that if I disconnect my Ethernet cable (Wifi is in Airplane mode), I get a message that Windows is disconnected and it prompts me for my old password and that works just fine. Another data point is that I use the Microsoft Authenticator App on my iPhone for 2FA. Yesterday it showed me login attempts from Brazil and from India which I denied. So that opens the possibility my account is being throttled due to too many invalid login attempts.
Otherwise I'm kind of wondering if Microsoft is having some sort of issues with their servers? Another CoPilot suggestion is that my ISP's network has been blocked? I think my next step is to use my alternate ISP connection.
Anyone else having Microsoft password issues? Windows Hello is not having an issue, just actual password use. Is it possible to use Windows Hello for an RDP session? I've always used a password. I'm kind of stumped at this point.
