molotov256
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I've seen a few different schools of thought on this, so I'm curious what opinions are floating around the technibble forums...
It seems like most technicians out there say it's advisable to backup a client's computer before rendering services. Sounds like good advice to me.
That being said, under what circumstances do you backup a client's system before rendering services? Is it feasible to do a backup before every single job such as a simple Windows tuneup? Do you require it before attempting virus removal? Also, when performing a pre-service backup, what type of backup do you do? Disk image? Selective backup for user specified files? Lastly, do you charge the client for this backup, or is it included in your service(s)?
I'm still in the early stages of setting up my operation, but my business model will have me doing mostly on-site diagnoses and repairs. I'll be taking the especially problematic cases home with me if it looks like it's going to take more than two hours or so to resolve, give or take. Given this scenario, if I do a backup before every job, it seems like most of my time at the client's house would be spent imaging their hard disk instead of setting up their new wireless network or rooting out viruses.
I do have a work order drafted which is based off of Bryce's computer repair business kit, and it includes an acknowledgment on the client's part that data may be lost during the service process. Even so, I'd rather not put a client in a lost-data situation, but I want to keep my operation running efficiently, too. What's the happy medium?
It seems like most technicians out there say it's advisable to backup a client's computer before rendering services. Sounds like good advice to me.
That being said, under what circumstances do you backup a client's system before rendering services? Is it feasible to do a backup before every single job such as a simple Windows tuneup? Do you require it before attempting virus removal? Also, when performing a pre-service backup, what type of backup do you do? Disk image? Selective backup for user specified files? Lastly, do you charge the client for this backup, or is it included in your service(s)?
I'm still in the early stages of setting up my operation, but my business model will have me doing mostly on-site diagnoses and repairs. I'll be taking the especially problematic cases home with me if it looks like it's going to take more than two hours or so to resolve, give or take. Given this scenario, if I do a backup before every job, it seems like most of my time at the client's house would be spent imaging their hard disk instead of setting up their new wireless network or rooting out viruses.
I do have a work order drafted which is based off of Bryce's computer repair business kit, and it includes an acknowledgment on the client's part that data may be lost during the service process. Even so, I'd rather not put a client in a lost-data situation, but I want to keep my operation running efficiently, too. What's the happy medium?