Outlook 365 you have exceeded the size limit question

[lan101]

I have a client that likes to reply to ancient emails sometimes that could be anyway from a few weeks old to a year or two old. They are in his personal folders. Most of the time he gets this error message about you have exceeded the size limit etc. Exact message linked below.

https://kb.intermedia.net/article/3284

All new emails made and replies in inbox work fine as far as I know. I've done the auto archive option but no luck there. Any tips on this one? @callthatgirl

Also setup as an imap account if that matters and there's plenty of space available on his account from the provider as well.

 

[fencepost]

Are the older messages in an archive of some sort that has its own separate size limit? When he replies, is it trying to save something to an over-limit archive that's read-only? When you're looking at size, are you looking at the size of the active mailbox not of any archives?

 

[lan101]

Yeah I was looking at the size of the active mail box. Guess I'm not sure what I'm looking for unless it's some sort of outlook limit that I don't know about. Most of the older emails are in the "personal folders" section and when the message pops up I did the auto archive there and that's all I've done with it so far.

 

[fencepost]

I don't know enough about the hosted Exchange offerings to tell you precisely where to go look, the only people we have with any mailboxes > 50GB are self-hosted.

 

[lan101]

Yeah this is just simply a company setup using imap style with I believe 1GB storage per email user and that's like 30 percent full on the server side. I logged into the webmail of it to double check. The pst files were only a few gig at most, definitely way under 50 so not sure why it's coming up.

 

[lan101]

It's like if the email stays in inbox it's all good but when moved to a personal folder within a few days you get the error when trying to reply to it.

 

[HCHTech]

I would just open a ticket with Intermedia. I've got a single client on their hosted exchange (from a previous tech). I've had a couple of tickets with them over the past year or so and they were helpful.

 

[lan101]

I would just open a ticket with Intermedia. I've got a single client on their hosted exchange (from a previous tech). I've had a couple of tickets with them over the past year or so and they were helpful.

They would offer support for this? They are paying a local company for email and web site hosting and I'm not sure who the local company is using for it but I'm pretty sure it's outsourced to somewhere else.

 

[HCHTech]

What is the harm in trying? They might make you setup a partner account, but it's your client now anyway, you should be the partner of record for their services.

 

[callthatgirl]

Sounds like the PST files you are trying to reply with are from an older version of Outlook, like 2000, 2003 or 2007. I would make a fresh PST file, add to the accounts and then be sure to make the IMAP OST file the default for Outlook in the data files. Should work, if not let me know.

 

[lan101]

Sounds like the PST files you are trying to reply with are from an older version of Outlook, like 2000, 2003 or 2007. I would make a fresh PST file, add to the accounts and then be sure to make the IMAP OST file the default for Outlook in the data files. Should work, if not let me know.

That did the trick. Thank you very much. I appreciate it.