Long Aol email scans.

[Digital Micro]

I have to look at a new clients email issue today. They us AOL, don't ask, and she says it takes up to 10 minutes for it to scan an attachment. Sometimes it just times out.

I haven't dealt with AOL in years, and my Googling has not produced much.

Has anyone else had to deal with this?

 

[phaZed]

I may be in the dumb department with you here... what AV is scanning? Is there a built in one for AOL? I recall AVG in the equation IIRC.

 

[Digital Micro]

I may be in the dumb department with you here... what AV is scanning? Is there a built in one for AOL? I recall AVG in the equation IIRC.

I haven't been onsite yet. The computer has MSE and Malwarebytes. My Google searches show AOL has a built in scanner.

 

[Digital Micro]

It's the windows security scan for downloads.

 

[MichaelBits]

They are most likely using the bloated/antiquated AoL Desktop. It is horrible....

Perhaps try this... I just got a customer to switch away from it by saying...
"You know, you don't have to use the AoL desktop to check your email, you can simply go to aol.com on your browser."
Showed him how and added a bookmark to his aol mail.

It kills me how many still use AoL....

 

[Digital Micro]

Im onsite now. When you click the file in email, using aol web browser, and click open it hangs on the IE box of running security scan. A few timed it takes 10 minutes, sometimes it doesn't do anything.

If you select save as you still get the security scan box hanging, but the file is downloaded where you placed it.

I'm running a sfc scan now.

 

[Porthos]

It kills me how many still use AoL....

Customer- "how do I use the computer if I don't have AOL?"

The ones I see back the most with infections use the AOL Desktop.

 

[MichaelBits]

The ones I see back the most with infections use the AOL Desktop.

And cleaning up the AoL Desktop can end up like:

It also just piggybacks on ie for the web browser.

 

[Digital Micro]

Well sfc fixed the issue.

Also convinced them to move over to a real business email.

 

[ZenTree]

They are most likely using the bloated/antiquated AoL Desktop. It is horrible....

Perhaps try this... I just got a customer to switch away from it by saying...
"You know, you don't have to use the AoL desktop to check your email, you can simply go to aol.com on your browser."
Showed him how and added a bookmark to his aol mail.

It kills me how many still use AoL....

Only got my parents off this a few months ago after so many years of bandaging it back up to limp on. They have never looked back once they actually made the change.