Yes is $325USD one Time fee (1 year free Upatedes) for 1 Tech and unlimited clients!!!, Clients can be: Windows, Linux, MAC, Android (Samsung Devices).
IOS support at the moment is only to connect to the clients, we cant fix IOS on remote :-(.
You need to install the screenconnect server (Installer server is about 10MB), and the commnon task of open ports to your server.
For the client side is transparent, dont need to open any port (An exception if your client has a very restricted ports policy to dont connect to external sites to the port your selected in your screenconnect, )
Check Remote Compatibily list:
https://www.screenconnect.com/Remote-Support-Compatibility
And Try the cloud version, this is a new plan on ScreenConnect (More expensive, Screenconnect has te server), for the peoploe dont want to install a 10MB server and open ports, because is a lot of work.
https://cloud.screenconnect.com/
See the pricing page:
https://www.screenconnect.com/Pricing
I'm using the "Selft Hosted Solution", I paid $325USD and now I know the If I get the Technibble Bussiness Repair Kit, Screenconnect make a discount. But not problem, the price is perfect for me.
You will try the cloud and see what's your better option.
My Internet Connection is ADSL 5Mb/1Mb with dinamic ip.
I install no-ip client and add a new record on my domain.
Now the support to my clients are for example:
http://fix.mydomain.com
And the connect there to download the client file, not the same concept of teamviewer with ID, but work better, for me was an small frustation, because I use teamviewer for years. But I see is better solution and is more easy than ID.
For example sometimes, the company only want to the remote connection from the IT, not for the users.
With SC the remote access is for IT, or authorized users from our portal. No anybody access to the machine with the ID and Password.
Steps to Connect New Client:
1. Operator Generate the session, with 4 options: Public (Listed on fix.mydomain.com), SecureCode (Small code 4 to put in a box on fix.mydomain.com, some like to join.me, and other 2 options), Put the name of client and Create a public Session or private with the name of the client.
2. The client on fix.mydomain.com, select his name and the client start to download.
3. Open the client.,exe (The excutable file generate by the system will be customizable for example MyCompany) then download a file like: MyCompany.ClientSetup.exe.
4. Start the bar progress of install and ask the UAC: YES or NOT.
Now the technician has access to the remote machine. The new machine show in a Green Indicator.
The unanted is more easy.
Unantended Session:
1. Click on button "+" Unantended.
2. Put the name of the Group ("ClientCompany")
3. Download on: Exe, MSI, PKG etc
4. Now with this file we will install in every machine of the "ClientCompany". With only 1 question "Yes" on the UAC.
All computers installed with "ClientCompany" we will see in a Simple Group.
Now we can run masive tool from the toolbox. We will run in all computers for example antivirus tool.
Maybe my english is bad, to be clear:
1 License for 1 technician ($325USD), Unlimited clients, 1 Concurrent session.
We can manage unlimited clientes, but 1 concurrent session.
The remote Toolbox, will run from the web page side, dont need more concurrent sessions (Video Demo:
).
If we have an automated scripts, or programs etc. Will sent to users at the same time.
