Logmein's Continued Insanity

[Compbck]

Having been the subject to a Logmein price increase from £299 to over £500 in a one year period, I decided to cancel the account and move to a Teamviewer Business Account for a one off payment of £500.

Teamviewer has so many additional features built in to their accounts, unlike Logmein who want to charge extra for basic add-ons. The support staff in Germany were really helpful in the early stages of setting up my account and on three occasions I received personal phone calls to ensure that all was working well with my new account.

Remote Support brings in quite a bit of annual revenue, however, if I had stayed with Logmein I would have had to increase my client subscriptions, with Teamviewer I can retain my current client fees and now have a much better package, which is very easy to deploy to new users. Using a simple help sheet for them to install the basic software, I am able to import their machines into my master database with comparative ease without leaving my office.

I charge each domestic client £50 for the first machine and £25 for each additional unit. For business users I charge £50 per unit, but if they have a number of machines I will normally work out a strategic bulk price. My annual income from such a pricing scale is 10 times the initial Teamviewer Fee and the number of remote requests is very manageable, and even if Teamviewer do upgrade their software each year it would not cause too much hardship. All new customers are offered a Remote Support package and 75% do take it up, so the service is acutally growing week by week.

Although nothing seems to be perfect in the IT industry and especially in respect of Remote Support packages, I must compliment the Teamviewer 10 Business Account for ease of use and features.

 

[numnutz]

Numnutz, where the hell have you been??? Good to see you back!

I started with them in 2008 I think and paid the $100 or so, then I added on seats and they lowered my prices each year by a few bucks here and there. I don't know how I got the lower prices to be honest, I don't think it was because I added on seats. I only had 4 at the most, then I backed down to 2. I have one for emergency and for larger migrations.

And btw....I know of another person who only pays $55 a month and as much as I tried, could never get it lowered down from $66.

Hey Lisa,

I'm around, getting older which means parents are getting older, mom passed not to long ago and my dad is very ill so taking a step back emotionally. Thank you TAPTech for helping me out on a small project. Anyway in regards to LMIR its interesting to see how it seems their pricing flexibility is different depending on what part of the country you live in. East coast always seems to get the short end of the stick with pricing.

 

[resolvetech]

Loved Logmein product and used it extensively when it was free and occasionally bought a few pro licenses. I do still recommend them for clients but not for my MSP work. I moved to Goto Assist Express and Teamviewer (w/MaxFocus) and never looked back. It give me two entry points and usually one or both work at any given time.

The LMI Rescue product is awesome. I've used it a few times and it is probably the best on the market; however, could never justify the cost. As an aside, you can get Logmein Pro bundled with Continuum RMM which also works well.

 

[Dave the Computer Man]

Check out BeAnywhere.com - just meet them at a conference and are a direct competitor for LMI in terms of same features for a lot less.

Have you signed on with them? I have an offer of a trial. I cannot find the time to do it. I need to get out of the Log Me In rut in January.

 

[ajm]

With the sneaky and underhand price increase, I decided to look at other options comparable to logmein and raised a ticket to cancel the subscription when it comes to an end in 2016. After many unsuccessful attempt to retain my business I was offered a 40% discount on the base price. This is tempting for me to stay with them as I could absorb this cost. However I am thinking of charging a few of my selected clients approx between 60-80 a small monthly fee of between £2-5 per machine per month to have logmein installed to allow me to access these outside office hours if required and also to allow them to access their machines remotely if required. However will need to gauge their reaction an whether they will want to pay this.

Does anyone have any ideas on how I can email / or send a survey to clients to inform abut this and allow me to see whether they would be happy to pay monthly. Or just get support during office hours or when they and I are both at our computers using other PAYG remote access tools.

 

[Dave the Computer Man]

I thought I'd pass along an update.

Just called beanywhere for demo. Turns out they were sold to solarwinds and now called MSPanywhere. I was not too impressed with the demo I got, but the killer was that a license was $50 a month for a year. that only includes 10 end user licenses. I have 25+customers who access their own machines. So in order to overcome that, I need to buy 3 licenses! Are you f-in kidding me?! So I got them down to $1800 a year for 750 seats, of which I only need 225. But I'm covered if I expand. Needless to say no-deal.

I am in the process of checking out Splashtop. So far it seems OK. There are a couple of other things I still want to test, but at 15% of the cost of logmein, I think I might bite.

 

[PremierTech]

Am I the only one who has a free account that works ? If so don't tell them

 

[nathan1979]

We use Splashtop, been using for 2 years now. No issues... they are always adding new features, and the cost is alot cheaper than other remote access options out there.

They just added a feature today that allows for one-time support via a 9-digit code (similar to teamviewer) where no software needs to be installed. which is cool. $100/year for unlimited computers! (per tech)

 

[Mainstay]

We will be renewing LMI for another year. The "just works" has a lot of weight behind it.

One small tweak we are exploring with them this year is if they can give us a different price for a different # of computers.

So we are currently at 250 seats for $999... but have intention of jumping to 500 next year, so what is pricing on 300 seats?