Local Downlevel Document error

[dee001]

I'm working on a Windows 11 system that is unable to print to any printer (both local and network). Every time I send a print job, it appears in the queue as "Local Downlevel Document", but nothing ever prints.


Here’s what I’ve tried so far:

• Removed and reinstalled all printers
• Ran Windows Update (fully up to date)
• Renamed the folder:
  C:\Windows\System32\spool\drivers → drivers.old and restarted the system
• Ran the built-in Print Troubleshooter
• Disabled all Startup programs via Task Manager
• Restarted the Print Spooler service

Despite these steps, the issue persists. Has anyone seen this before or have additional troubleshooting steps that might help?

 

[britechguy]

I tend to do the following, in the order noted, even before the detailed troubleshooting you've done, as the issue seems to lie with Windows:

1. Using DISM (Deployment Imaging Servicing and Management) and SFC (System File Checker) to Repair Windows 10 & 11 - Both DISM and SFC can be run in the background while you use your computer for other things.

2. Performing a Windows 10 or 11 Repair Install or Feature Update Using the Windows ISO file - A Windows Repair Install or Feature Update requires that you give total control to the process, and you cannot use the computer until it completes. On a computer with an SSD and sufficient RAM, it generally takes under an hour, sometimes under 45 minutes. If your computer has a conventional hard disk drive (HDD) the process is significantly slower to complete.

If #1 fixes the issue, then #2 is unnecessary.

Unlike some here, I've had the DISM/SFC combo fix things a number of times. But if you don't have confidence in those, then go straight for a Windows Repair Install.

 

[GTP]

Have you checked "services.msc" to make sure all print related services are running?