Items vanishing from Print Queue

[Calx]

I've got a Win10 64bit laptop in. with an Advent touch Print AIO Printer (some rebadged Kodak)
Client was doing some printing, when printer "stopped" working... got an item stuck in the print queue. It wouldn't clear. He managed to eventually clear the item (unknown how) but now when you send something to print the job doesn't happen. If you pause the print queue it does appear, but then vanishes when you restart the job.

If you print a test page using the AIO software troubleshooter it prints. Attempt anything via windows normal it doesn't.

Things I have tried:
stop/start spooler
delete spl and shd files
Windows Print troubleshooter (can't see a problem)
Delete printer reinstall.
uninstall /reinstall software
Firmware upgrade (none available)

Deleted USB drivers reinstalled
Update all drivers on Laptop

Laptop will print to other printers fine.
Scan works fine on this printer

SFC /scannow - no problems detected.

What have I missed? short of reinstalling windows?

 

[PBComputer]

Does it work on a bench pc?

 

[Mick]

Have you tried from a different profile? There's a thread here about something similar. in case that helps. Also, a blast with Tweaking AIO wouldn't hurt.

 

[Calx]

Does it work on a bench pc?

No, says communication error. Although will scan. I don't think it is truely W10 compatible. I have told the client its time for a new one. I just wanted to beat this one though

 

[Calx]

Have you tried from a different profile? There's a thread here about something similar. in case that helps. Also, a blast with Tweaking AIO wouldn't hurt.

New profile no difference. It was a clean install of 10 2 weeks ago.

 

[Mick]

You might be right about no Win 10 compatibility. That OS is not listed as supported here - in fact, I can't see anything later than Win 7 listed, and that was back in 2012, according to their site.

 

[Calx]

You might be right about no Win 10 compatibility. That OS is not listed as supported here - in fact, I can't see anything later than Win 7 listed, and that was back in 2012, according to their site.

yea weird it worked fine before though.. It is ancient, I was just trying to save the customer some money because they have about £80 worth of ink for it

 

[Mick]

Bit of a long-shot....have you checked to see whether there were any Windows updates immediately prior to this problem starting? System restore might also be worth a shot, as @Computer Bloke says.

 

[HCHTech]

yea weird it worked fine before though..

as @Mick said, it could have been broken by a Windows update - I've seen similar things before. One of the downsides of taking away the user's vote on whether to install updates.

 

[Calx]

written it off.. thanks for all your ideas.. sadly none of them worked on this occassion.

 

[Haole Boy]

...Also, a blast with Tweaking AIO wouldn't hurt.

Is there a specific tweak you have in mind? Or just run them all and see if anything changes?

Mahalo,

Harry Z

 

[lcoughey]

This post reminded me of my university days when I had control over the computer lab print queues. Every now and then I'd see a friend's name in the queue and I'd delete it and go watch them scratch their head wondering why it wouldn't print, while everyone else's jobs were going through without any issue.

 

[Mick]

Is there a specific tweak you have in mind? Or just run them all and see if anything changes?

Mahalo,

Harry Z

Running them all is never a bad thing (so far!), but there are - from memory - a couple of printer-specific 'fixes' - mostly re-registering files (again - from memory - feel free to correct me, someone)

 

[Moltuae]

Probably a bit late now .... but did you check the print logs?

Print logging isn't enabled by default so you would need to enable it first:
https://www.papercut.com/kb/Main/LogPrintJobsInEventViewer

To access the print logs directly, run (or create a shortcut to):
%systemroot%\System32\winevt\Logs\Microsoft-Windows-PrintService%4Operational.evtx

 

[Calx]

Probably a bit late now .... but did you check the print logs?

Print logging isn't enabled by default so you would need to enable it first:
https://www.papercut.com/kb/Main/LogPrintJobsInEventViewer

To access the print logs directly, run (or create a shortcut to):
%systemroot%\System32\winevt\Logs\Microsoft-Windows-PrintService%4Operational.evtx

yea bit late now, but will remember this for next time.

 

[HCHTech]

This post reminded me of my university days

We had a shiny new Hayes 300 baud modem in the computer lab. I remember writing a little program to randomly call my professor in his office a couple of times a day. He got an earful of connection noises and I got a good laugh for about a week. Today, I'd probably be arrested for stalking for a stunt like that... Don't any of you young 'uns get any ideas, now.