HP Envy Desktop Boot Device Not Found

Velvis

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Medfield, MA
Client said he came home and the computer was displaying the BIOS message:

BOOT DEVICE NOT FOUND
Please install an OS on your hard disk.

I ran the built in extended diagnostics and the extended hard drive tests and everything passed.

I pulled the drive out and mounted it and successfully copied the data off of it without issue.

What would cause the computer to have this issue?
 
In my experience, on 9 x out of 10 laptops with that message, it's a drive that's not making a good connection. It happens most often on laptops people carry around than those just sitting on a desk.

Open it up, push the drive back in, then make sure the caddy is nice and tight, then reboot. If that doesn't fix it, then check the next possibility.
 
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Interesting. I presume these are consumer grade laptops not ThinkPad T series or Dell Latitudes? If so then that might reinforce the case for business grade laptops.
It's been a variety of different brands. If they get moved / carried around a lot or bumped hard, they can come loose. I've even had a couple of AIOs do that. Only a couple.
 
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